1. EFFECTIVE FEEDBACK Dr. Shama Mashhood Senior Registrar
Medical Education Unit
CHS - KMDC

3. RATIONALE for Giving Feedback
Without feedback,
Mistakes go uncorrected,
High stakes outcomes

4. More Rationale It is our responsibility
It will help learners improve their performance
Can enhance the learner teacher relationships

5. Objectives Describe rationale for giving feedback in medical education
Describe common barriers to giving feedback
Identify types of feedback

6. Objectives Define characteristics of effective feedback
Observe and practice giving feedback
Develop an action plan for improving feedback in your own practice

7. Concept of Feedback
In 1940 the Rocket Engineers developed this, Where the system used information to reach its goal.

9. Barriers to Feedback It is uncomfortable avoid confrontation
Learner will not be receptive
No one ever gave me F.B
not sure how to do it

10. Barriers Time constraints
Limited information about learner’s performance
Giving only positive feedback
Absence of standard of competence

11. Essential components of Feedback
What was done well
What could be done better
What will be done to improve next time

12. Characteristics of Feedback
Timely
Specific
Descriptive
Constructive
In an appropriate setting.
Allow the trainee input.
Focus on the positive.

13. Timely:
Give feedback soon after an event and as regularly as possible

14. Specific;
“I liked how you did a thorough neurological exam but don’t forget to check the patient’s gait”
Rather than global
“overall, you are doing fine”.

15. Descriptive ( Non-evaluative ):
I noticed you did not cover the patient during the exam
Not: You have no respect for a patient’s privacy

16. Constructive:
Help provide solutions for areas of weakness. “what can be improved” rather than “what is wrong”

17. Appropriate setting:
Positive feedback is effective when highlighted in the presence of peers or patients.
Constructive criticism should be given in privacy.

18. Trainee input:
Trainees should be given the chance to comment first
Involve attentive listening.

19. Focus on the positive:
concentrate on the act or behavior, not the person

20. How to provide Effective Feedback?