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Published byRosalyn French Modified over 9 years ago
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EFFECTIVE FEEDBACK Dr. Shama Mashhood Senior Registrar
Medical Education Unit CHS - KMDC
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RATIONALE for Giving Feedback
Without feedback, Mistakes go uncorrected, High stakes outcomes
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More Rationale It is our responsibility
It will help learners improve their performance Can enhance the learner teacher relationships
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Objectives Describe rationale for giving feedback in medical education
Describe common barriers to giving feedback Identify types of feedback
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Objectives Define characteristics of effective feedback
Observe and practice giving feedback Develop an action plan for improving feedback in your own practice
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Concept of Feedback In 1940 the Rocket Engineers developed this, Where the system used information to reach its goal.
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Barriers to Feedback It is uncomfortable avoid confrontation
Learner will not be receptive No one ever gave me F.B not sure how to do it
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Barriers Time constraints
Limited information about learner’s performance Giving only positive feedback Absence of standard of competence
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Essential components of Feedback
What was done well What could be done better What will be done to improve next time
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Characteristics of Feedback
Timely Specific Descriptive Constructive In an appropriate setting. Allow the trainee input. Focus on the positive.
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Timely: Give feedback soon after an event and as regularly as possible
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Specific; “I liked how you did a thorough neurological exam but don’t forget to check the patient’s gait” Rather than global “overall, you are doing fine”.
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Descriptive ( Non-evaluative ):
I noticed you did not cover the patient during the exam Not: You have no respect for a patient’s privacy
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Constructive: Help provide solutions for areas of weakness. “what can be improved” rather than “what is wrong”
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Appropriate setting: Positive feedback is effective when highlighted in the presence of peers or patients. Constructive criticism should be given in privacy.
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Trainee input: Trainees should be given the chance to comment first Involve attentive listening.
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Focus on the positive: concentrate on the act or behavior, not the person
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How to provide Effective Feedback?
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