1. Learning Objective Chapter 4 Communication and Technology Communication And Technology Copyright © 2001 South-Western College Publishing Co. Objectives O U T L I N E Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology 4 C H A P T E R

2. Learning Objective Chapter 4 Communication and Technology 1. Describe the tools that facilitate oral communication. 2. Describe the tools that facilitate written communication. 3. Describe the tools that facilitate electronic communication. 4. Describe the tools that facilitate data gathering and management. Learning Objectives

3. Learning Objective Chapter 4 Communication and Technology 5. Explain how special communication technology enhances work. 6. Explain the ramifications of communication technology. Learning Objectives

4. Learning Objective Chapter 4 Communication and Technology TOOLS THAT FACILITATE ORAL COMMUNICATION Telephones Describe the tools that facilitate oral communication. Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Chances are you will spend more time involved in oral communication than in any other form. The most widely piece of oral communication technology. Additional communication tools: conference calling, call waiting, three-way calling, call forwarding, speed calling, repeat call, return call, priority call, voice mail, and caller ID

5. Learning Objective Chapter 4 Communication and Technology Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Cellular Phones Everyday, another 11,000 Americans become cellular-phone users. 1 Tips on Using Telephone Communication Using Voice Mail: repeat phone number at end Timing of calls: just before lunch or 5:00 p.m. Telephone tag: Leave messages regarding returns Teleconferencing A conference meeting over the telephone Facilitating Oral Communication Describe the tools that facilitate oral communication.

6. Learning Objective Chapter 4 Communication and Technology Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Videoconferencing Makes it possible for you to see other people during your conference via video Allows participants to receive and respond to nonverbal communication cues via video Teleconferencing A conference meeting over the telephone Facilitating Oral Communication Describe the tools that facilitate oral communication.

7. Learning Objective Chapter 4 Communication and Technology Describe the tools that facilitate written communication. Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Fax Machines Likely to involve more creative thinking and more time for message creation and feedback Allows receivers to review information several times before responding TOOLS THAT FACILITATE WRITTEN COMMUNICATION Facilitates communication through speed and convenience

8. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Software Since 1983, the number of computers in United States businesses has increased by 25,000,000. 4 Mainframes: stores large amounts of data Microcomputers: Powerful workstations capable of organizing voice mail, faxes, email, and provides adequate computational power for running several programs simultaneously Operating Systems : Platforms such as Windows, MacOS, and UNIX Computers Describe the tools that facilitate written communication.

9. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Software Operating Systems : Platforms such as Windows, MacOS, and UNIX Word Processors: Allows composing and revising messages. WordPerfect, Microsoft Word, and WordPro Desktop Publishing: Combines text, graphics, and design. Formatting tools, drawing tools, and importing filters for converting files. Adobe PageMaker, Quark X-Press, FrameMaker (continued) Describe the tools that facilitate written communication.

10. Learning Objective Chapter 4 Communication and Technology Describe the tools that facilitate electronic communication. Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Remote Communication Devices Pagers: provides instant contract regardless of location Personal Digital Assistants: Once it finds recipient, it delivers the message by the best possible method, and provides confirmation that the message reached its destination. TOOLS THAT FACILITATE ELECTRONIC COMMUNICATION

11. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Networks Two or more computers linked together for sharing files, programs, and peripheral devices. 11 Local Area Network (LAN): a computer network located in a single building or city. Wide Area Network (WAN): a network that spans hundreds or thousands of miles. E-Mail: An estimated 30 to 50 million people use e- mail. U.S. business maintain some 28 million email mailboxes Electronic Bulletin Board Systems: a menu of newsgroups from which to post messages Describe the tools that facilitate electronic communication.

12. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology The Internet The largest computer network in the world - over 30 million users Connecting to the Internet: direct or dial-up The World Wide Web The graphical realm of the Internet Browsers: Netscape or MSN (Microsoft Network) Able to view incoming images, video, and audio files Describe the tools that facilitate electronic communication.

13. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Figure 4.5 A Map of the Internet Business Referernce and Education Government Technology Points of Interest Site Listing Finance and Economics Server

14. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Intranets Uses the same graphical interface technology to improve internal communication within an organization. Describe the tools that facilitate electronic communication.

15. Learning Objective Chapter 4 Communication and Technology Describe the tools that facilitate data gathering and management. Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology CD-ROMs Compact disk read-only memory: to play computer programs, computer video, and computer sounds The CD-ROM disk can hold over 300,000 pages of text. TOOLS THAT FACILITATE DATA GATHERING AND MANAGEMENT Spreadsheets Designed to gather and manage lists of numbers: sales, budget, inventory

16. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Databases For accessing data in a clear and understandable way. Information about: employees inventory sales product development Able to view,update, maintain, and report information in a logical and concise manner Describe the tools that facilitate data gathering and management.

17. Learning Objective Chapter 4 Communication and Technology Explain how special communication technology enhances work. Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Collaborative Communication Participants share information at the same time in order to work as a group Benefits: Economic: less costly to have people work in their own offices than to fly to a central location Resources: people working from their own offices will have more available resources Equity: more sharing of ideas and information SPECIAL APPLICATIONS

18. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Group Decision Support Systems: software packages designed to transform any group into a productive work team Computer Mediated Communication: the computer filters the information to the right people in the organization Telecommunicating Work from home or from a traveling office by uplinking to the company’s central computer Explain how special communication technology enhances work.

19. Learning Objective Chapter 4 Communication and Technology Explain the ramifications of communication technology. Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Life span: a generation of technology is short lived Safeguards: there is a tendency to forget safeguards such as saving and backing up work. New skills: if employees do not develop new computer skills, the organization may falter Interpersonal relationships: professionals may feel isolated from the real world when spending most of their time with computers RAMIFICATIONS OF TECHNOLOGY

20. Learning Objective Chapter 4 Communication and Technology Facilitating Oral Communication Facilitating Written Communication Facilitating Electronic Communication Facilitating Data Gathering and Management Special Applications Ramifications of Technology Communication: Filters out important non- verbal cues normally provided during face-to- face interactions (e-mail) Finding the right technology: Are your goals compatible with this technology? Are you willing to invest some time in learning the new technology? How much? How quickly will this technology become obsolete? What will you do then? What are the payoffs for using this technology compared to the alternatives? How much will this technology increase your communication effectiveness? Explain the ramifications of communication technology.

21. Learning Objective Chapter 4 Communication and Technology The End Copyright © 2000 South-Western College Publishing Co.