1. Wallan Tanker Rollover Hume Highway – 27/6/12 Incident and Emergency Management Peter Creak Operations Manager – District 12 Country Fire Authority

2. Overview Background Incident and Emergency Management Advice and Warnings Social Media – Public Expectations Lessons

3. Background Hume Highway - Northbound Wallan Approx – 60km North of Melbourne Close to BP Service Centre Approx 6.20pm B Double Fuel Tanker vs Ute Fuel – Petrol and Diesel (both leaking)

5. Incident Management Complexity and potential – Road Closures (Service centres) – Public Information – Fuel drainage and recovery (missing fuel) – Potential for pollution Level 2 Incident Management Team at Wallan Intense interest New shift commenced 0400hrs

7. Emergency Management Victoria’s EM arrangements Control Agency – Different Incidents Managing the consequences Emergency Management Team Working with all agencies – Police, VicRoads, Municipality, EPA, CFA, SES, ISS First Response

9. Information and Warnings The new era – post Royal Commission Bushfire principles applied to all emergencies Templates for Bushfire, Structure and Hazmat Early advice via VicRoads Website Emergency alert and Watch and Act message delivered

10. Emergency Alert 4352 Text messages delivered

11. Social Media Facebook and twitter presence - warnings Twitter Tweet: Just got an automatated CFA message in the phone, chemical spill on the Hume in Wallan, keep clear, close all windows and stay inside #yikes#yikes Facebook: Jannice Richardson Congratulations to all members of CFA and SES for their diligent work through the night to help avoid a fireball. xxJannice Richardson

12. Social Media Myth Busting: – Fireball report - BREAKING #victoria NEWS Sounds like a #fire ball on the Hume Freeway at #wallan after Tanker Crash with 40,000 L of #petrol #victraffic #vic#victoria#fire#wallan#petrol #victraffic#vic – CFA correction - @timbocrew @AUtoday at this stage, no fire at Wallan fuel tanker rollover@AUtoday

13. Lessons Complex drainage. Plans don’t always exist Get IMT Structure right early Work closely with Emergency Management Team Complexity and Duration – Work closely with clean up contractor Social Media is a very valuable tool