1. Types of Managerial Skills 3.02

2. Networking and Communication Techniques competent at correspondence, clear, concise, focus on client Respond to phone calls, correspondence, emails, etc. Communicate with past, present and prospective clients, professionally and socially Communicate well with employees

3. Human Relations Skills Interact with employees, suppliers and customers Must lead and motivate employees

4. Time Management Skills Allocate time effectively Set and prioritize goals Schedule on a planning calendar for overall picture Group activities together for efficient use of time

5. Technical Skills Skills are acquired through education or experience Involve the use of tools, equipment, procedures, and techniques As business grows, may turn over to supervisors

6. Conceptual Skills efficient use of thinking, reasoning and logic Understand business as a whole and how parts are related Help in day to day decision making Help in long range plans and decisions

7. Math Skills Managing daily operation of business (accounting of sales, payroll) Keep balance sheet of daily, weekly, monthly and yearly operations Long range projections as to where the business is headed financially

8. Leadership Styles Power oriented – maintain control, large organization Routine oriented – keeping things running smoothly, middle management in a large corporation Achievement oriented – open to new ideas and seek out suggestions

9. Assignment Complete Management Functions worksheet in small group (2 or 3) Management style poster – draw a character for each of the three management styles and include 5 quotes this style of manager would say

10. Approaches to Decision Making Rational – a series of steps to insure that every aspect of the problem is considered Seat of the pants - does not always consider all possibilities

11. Steps to the Rational Approach 1.Identify the problem 2.List the solutions/options 3.Evaluate the alternatives 4.Choose a solution 5.Act and get feedback

12. Group Decision Making Brainstorming – generates a large number of ideas Nominal grouping – each member acts individually Delphi technique – reach consensus

13. Delphi Technique (in detail) Group meets Questionnaire sent to the group that presents the problem Suggest potential solutions and send to leader Results tallied and returned with a more detailed questionnaire Repeat until a consensus is reached

14. Management Functions

15. Planning - The most important function of management Analyze information Make decisions Set goals Develop strategies for achievement  Strategic plans-long range, 3-5 years  Tactical plans-mid range, 1 year or less  Operational plans-day to day

16. Organizing Determine what jobs will be done Who will do them What materials, resources are needed Determine hiring and training practices Employee recruitment Streening prospective employees Training employees Standards and policies

17. Promoting the business Referrals = free advertising Can work against you Deliver more than you promise, never vice versa Ask for referrals Deliver monthly info to clients

18. Basic promotional tools Portfolios Graphic images – business cards, stationary, business forms Logo – a mark that is a symbolic image of your company Business cards Brochures

19. Directing Conveying your plans, assignments and instructions to your employees Motivate employees Effective direction

20. Controlling Last step Comparing the process you expect to the actual performance