1. Leadership

2. After reading this chapter, you should be able to: 1 Differentiate between leadership and management. 2 Describe how leaders are able to influence and empower team members. 3 Identify important leadership characteristics and behaviors. 4 Describe the participative, autocratic, Leadership Grid, situational, and entrepreneurial styles of leadership. 5 Describe transformational and charismatic leadership. 6 Explain the leadership role of mentoring. 7 Identify the skills that contribute to leadership.

3. Leaders Versus Managers A Leader is... u Visionary u Passionate u Creative u Flexible u Inspiring u Innovative u Courageous u Imaginative u Experimental u Independent u One who shares knowledge A Manager is... u Rational u Consulting u Persistent u Problem-solving u Tough-minded u Analytical u Structured u Deliberative u Authoritative u Stabilizing u One who centralizes knowledge Source: Genevieve Capowski, “Anantomy of a Leader: Where Are the Leaders of Tomorrow?,” Management Review, March 1994, p. 12; David Fagiano, “Managers vs. Leaders: A Corporate Fable,” Management Review, November 1997, p. 5.

4. Types of Power Subordinate Power Referent Power Expert Power Coercive Power Reward Power Legitimate Power

5. Influence Tactics Used by Leaders Setting a good example Assertiveness Reason and logic Ingratiation Bargaining Coalition formation Joking and kidding

6. Characteristics of Effective Leaders 1. Driven, high achievers, passionate 2. Possess a strong desire to control others 3. Self-confident 4. Trustworthy and honest 5. Smart, knowledgeable, technically competent 6. Sensitive to people’s needs and feelings 7. Sense of humor 8. Emotionally intelligent

7. Behaviors of Effective Leaders Adapt to the situation Provide stable performance Demand high standards of performance Provide emotional support Give frequent feedback Have a strong customer orientation Recover quickly from setbacks Play the role of servant leader

8. Qualities of Transformational and Charismatic Leaders Inspire trust Masterful communicators Intellectually stimulating Provide inspiration Possess a vision Energy and action orientation Help group members feel capable