1. Josh Kramp Provider Support Specialist

2.  Support Options ◦ ChatAssist ◦ NEW! Support Site ◦ Support Teams ◦ Manual  Tips & Tricks ◦ IT Support vs. Product Support ◦ Help us help you

5.  Primary Solutions’ newest support option  Available Monday – Friday, 8:30am – 4:00pm  Standard support charges apply  Chat with… ◦ Advisor Support ◦ Gatekeeper Support ◦ IT Support  Click on the link found… ◦ In Advisor ◦ In the Support Site

6. Demo

7.  www.primarysolutions.net/customercare

8. Demo

9.  Accessible by… ◦ Browsing out to the NEW! Support Site ◦ Clicking on the next to last icon on the toolbar in Advisor & Gatekeeper

10. Provider Services (Advisor) Liz Thompson ext. 206 Anita Parsley ext. 202 Josh Kramp ext. 219 Shelly Rheinfrank ext. 215 Nancy Nixon ext. 237 Joe Miller ext. 238 County Services (Gatekeeper & Infallible) Arletta Hinger ext. 213 Angie Theller ext. 216 Kim Howard ext. 222 Kristine Smith ext. 220 Kevin Allender ext. 234 Katherine Crew ext. 241 IT Support (all products) Aaron Copley ext. 211 Shawn Powers ext. 218 Phone: 614-430-0355 Email: (first name).(last name)@primarysolutions.net

11. IT Support  Shawn Powers – shawn.powers@primarysolutions.net - ext. 218  Aaron Copley – aaron.copley@primarysolutions.net – ext. 211  IT Support  Product Support