1. Human Resources and Management

2. Managing Managing your business requires you to put operation plans into action. Establishing policies and rules allows your business to run smoothly. When deciding whether to extend credit, businesses evaluate the character, capacity, and capital of credit applicants.

3. Operating Policies Operating policies include: hours of operation credit policies procedures for returning/reworking a product delivery policies customer service policies employee and customer safety policies

4. Staffing To determine your specific staffing needs, you must design an organization chart and write job descriptions and job specifications An organization chart helps you delegate responsibility, authority, and work Three of the most common types of organizational structures are: Line line-and-staff project organizations

5. Staffing Staffing a business, whether ongoing or start-up, requires the same steps- recruiting, screening, setting pay and benefits, and providing training and development The ongoing business, however has more options and personnel to work with, making it much more complex

6. Job Descriptions Job descriptions and job specifications help you determine the kind of employee you want When trying to find prospective employees, use a recruiting method that best suits the position you want to fill Try to avoid having so many policies, rules, and regulations that they limit your flexibility in managing your business

7. Being a Business manager As a business manager, you will have to: develop procedures to resolve disputes among employees ensure that employees are not discriminated against deal with employees who are performing below expectations

8. Motivating Employees In order to get the most from their employees, managers can (1) provide meaningful work (2) allow for schedule flexibility (3) involve employees in decision making

9. Motivating Employees (4) give recognition (5) provide performance evaluations (6) reward performance -delegating responsibility expands an owner's ability to manage in the workplace an it can be very motivating to employees