1. YOU: YOUR OWN BEST MEDICINE Care Transition Outcomes Effectiveness & Experience Simple, Insightful, Engaging

2. What we measure MAPS 2014 2 Effectiveness of the tools we create Impact of these tools in patient behavior General care transition experience

3. How we measure MAPS 2014 3 Automated Emails with Reminders By Mail

4. Critical Points MAPS 2014 4 Survey questionnaire burden  Optimize the number of questions  Shorter questionnaire will increase completion rates  We will ask 15-20 questions. We will ask patients to become part of this critical process to enhance care delivery. Open ended questions or patient comments  Collect/analyze/report patient comments information

5. January 2014 MAPS 2014 5 Finalize survey questions Develop the survey electronically and integrate it to Kare database Design automated reports