1. Clear workshops Access to cultural heritage: People, wishes, needs and tools

2. CLEAR-Aim and objectives Promote accessibility to Cultural Heritage as a leverage for enlargement of tourism market - promoting new jobs profiles - showing facts and figures on the market - spreading information and exchanging best practices

3. The workshops To provide an international audience with a joint practical experience Using an e learning platform and a distance learning course

4. The weight of words Accessibility: (of a place) able to be reached or entered able to be easily obtained or used easily understood or appreciated People Reaching and Experiencing and Enjoying a favourable environment

5. People and Environment UN Convention on the Rights of Persons with Disabilities Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others.

6. The workshops 1.Marketing accessible tourism: issues, best practices and resources 2.Policies: Including issues related to accessibility to CVs in local & regional policies 3.Accessibility checklists (How to check if a CV is accessible to All) 4.The “for all” concept 5.Best Practices on the 5 types of accessibility to CVs

7. People:Customers Workshop 1: marketing theories applied to the field of accessible tourism crucial issues to focus on in implementing inclusive tourism Best practices (images and case histories)

8. Tools:Laws and Policies Workshop 2: overview of the policies and goals of the EU Overview of the NON- EU Policies and laws Examples of laws or declaration about accessibility in the partner countries

9. Tools:Techniques Workshop 3 Attempt to define the meaning of accessibility to CV Outline of what shall be checked, where and why Provision of a sample tool (check list)

10. Tools:Principles Workshop 4: The principles of Design for all and the Cultural Heritage Opportunities arising from web accessibility For all solutions improving accessibility for disabled people

11. People & Environment Workshop 5 Best practices for PRM and elders Best practices for people with sensorial disabilities Best practices for people with intellective/cognitive disabilities and hidden disabilities