1. Chapter 15 Organizational Communication in the Internet Age

2. A Perceptual Model of Communication
Sender
Receiver
Encodes Ideas or thoughts
Encodes Ideas or thoughts
Creates Message
Transmitted on medium
Creates Message
Noise
Decodes Message
Decodes Message
Creates Meaning
Transmitted on medium
Creates Meaning

3. Process Barriers Sender Barrier Encoding Barrier Message Barrier
Medium Barrier
Decoding Barrier
Receiving Barrier
Feedback Barrier

4. Communication Styles
Nonassertive
Assertive
Aggressive

5. Keys to Effective Listening
Listen for ideas
Find an area of interest
Judge content, not delivery
Hold your fire
Resist distractions

6. Selecting Communication Media
Rich
Overload zone
(medium provides
more information
than necessary)
Face-to-face
Interactive media
Richness of Communication Medium
Zone of effective communication
Personal static media
Oversimplification zone
(medium does not
provide necessary
information)
Impersonal static media
Lean
Low
High
Complexity of Problem/Situation

7. Key Terms Associated with Information Technology
Internet a global network of computer networks
Intranet an organization’s private internet that uses firewalls to block outside internet users from accessing confidential information
Extranet an extended intranet that connects internal employees with customers, suppliers, and other strategic partners

8. More Terms Associated with Information Technology
Video Conferencing uses video and audio links to connect people at different locations
Collaborative Computing uses computer software and hardware to link people across a room or across the globe
Telecommuting involves receiving and sending work from home to the office by using the phone and a computer link