1. © 2003 Six Sigma Academy Pg 0 Customer 1 st Leaders – Summary Of Project Deliverables And Project Reviews Westinghouse

2. © 2003 Six Sigma Academy Pg 1 Page 2 – Project Phase Gates Page 3 – Project Deliverables Overview Page 4 – Project Deliverables Detail Page 5 – Project Deliverables Gantt Chart Page 6 – Project training and interim reviews Page 7 – Detailed Deliverables: Breakthrough Value Steps 1 and 2 Page 8 – Detailed Deliverables: Breakthrough Value Steps 3-5 Page 9 – Detailed Deliverables: Breakthrough Value Steps 6-8 Page 10 – Detailed Deliverables: Breakthrough Value Steps 9-11 Page 11 – Detailed Deliverables: Breakthrough Value Step 12 Table Of Contents

3. © 2003 Six Sigma Academy Pg 2 Series of 3 peer reviews conducted by Deployment Director, Process Owner, Project Champion and Six Sigma Academy Master Consultant Customer 1 st Leaders must schedule a phase gate meeting at each of the following milestones: - Completion of Breakthrough Value steps 1-4 - Completion of Breakthrough Value steps 1-10 - Completion of Breakthrough Value steps 1-12 Deployment Director will automatically schedule a meeting if: -8 weeks have passed since Project Assignment and phase gate #1 has not been reached -6 weeks have passed since phase gate #1 and phase gate #2 has not been reached Project velocity will be tracked by Deployment Director: Method TBD Phase gate reviews may be adjusted at the Deployment Director’s discretion, following CFL certification. The following slide defines: -Deliverables necessary to officially complete each phase Customer 1 st – Project Phase Gates

4. © 2003 Six Sigma Academy Pg 3 Customer 1 st Leader completes steps 1 and 2 Customer 1 st Leader completes steps 3 - 5 Customer 1 st Leader completes steps 6 - 8 Customer 1 st Leader completes steps 9 - 11 Customer 1 st Leader completes Step 12 Process Steps Project charter Interim project review Revised project charter MSA Baseline process performance Estimated improvement target Approved initial cost and benefit estimate Interim project review Verified causes of variation Improvement target commitment Revised total cost/benefit estimate Interim project review Proposed solutions New process map: SOPs Validation of Y improvement MSA if necessary Interim project review Specification on x’s Control plan Comparison of new performance to target Project handed of to process owner End of 2 weeks End of 6 weeks End of 8 weeks End of 10-16 weeks End of 20 weeks Customer 1 st Leader Project Deliverables – Overview Phase Gate #1 (end of 6 weeks) Phase Gate #2 (end of 10 weeks) Phase Gate #3 (end of 20 weeks) Deliverables Approximate Cumulative Timing

5. © 2003 Six Sigma Academy Pg 4 Customer 1 st Leader Project Deliverables – Detail

6. © 2003 Six Sigma Academy Pg 5 Customer 1 st Leader Project Deliverables – Gantt Chart

7. © 2003 Six Sigma Academy Pg 6 During each week of training the Customer 1 st Leader will be expected to deliver a brief (<15 minutes total time for both projects) report. Each project report should contain the following elements: -Monthly report out slide – Includes project name, phase, team, champion, timeline -Elements associated with each phase of the project, as outlined in “CFL Generic Report Out Templates” In addition, a monthly project report session should be scheduled with the Deployment Director, Process Owner and Master Consultant – These sessions should generally be scheduled the week following Customer 1 st Leader training and the format of the review should be the same as delivered during the training week Customer 1 st Leader Project Training And Interim Reviews

8. © 2003 Six Sigma Academy Pg 7 Breakthrough Value Steps 1 And 2

9. © 2003 Six Sigma Academy Pg 8 Breakthrough Value Steps 3-5

10. © 2003 Six Sigma Academy Pg 9 Breakthrough Value Steps 6-8

11. © 2003 Six Sigma Academy Pg 10 Breakthrough Value Steps 9-11

12. © 2003 Six Sigma Academy Pg 11 Breakthrough Value Step 12

13. © 2003 Six Sigma Academy Pg 12 Trademarks And Service Marks Six Sigma is a federally registered trademark of Motorola, Inc. SigmaFlow is a trademark of Compass Partners, Inc. MINITAB is a trademark of Minitab, Inc. VarTran is a trademark of Taylor Enterprises. The following are trademarks of Six Sigma Academy as of October 2003 (alphabetical): Breakthrough Design Breakthrough Software Design Breakthrough Diagnosis Breakthrough Execution Breakthrough Lean Breakthrough Sigma Lean Breakthrough Six Sigma Breakthrough Strategy ® Breakthrough Value Services FASTART INTELLEQ METREQ SigmaCALC ® SSA Navigator Weaving excellence into the fabric of business

14. © 2003 Six Sigma Academy Pg 13 Six Sigma Academy www.6-sigma.com US Tel: (480) 515-9501 US Fax: (480) 515-9507 International Tel: +44-1403-218-588 International Fax: +44-1403-218-788 8876 E. Pinnacle Peak Road, Suite 100 Scottsdale, AZ 85255