1. University of London Appraiser’s skills training

2. The session overview: objective setting giving feedback coaching

3. Performance management cycle 3 Reviewing performance 1 Planning performance 2 Supporting performance 1:1s; coaching and feedback Mid-year performanc e appraisal; end-of-year performanc e appraisal Agree performanc e objectives and developme nt goals Performance management cycle

4. Planning performance performance objectivesdevelopment goals Performance development: S M A R T

5. Performance objectives Hard goalscompetencies - operating tasks

6. Feedback Specific Clear Behaviour focused Descriptive Timely Regular

7. Receiving feedback -Common reactions: denial change of focus generalization (negative or positive) - Positive wiring versus negative wiring

8. Models of giving feedback FEED BIR Context – behaviour – impact – next steps

9. Coaching Goal Reality Options Wrap-up