0. Key Accomplishments: Phases 1 and 2
Key Benefits
Efficiency
Effectiveness
Information Security
Secretariat IT Services
Commonwealth IT Infrastructure Services
Service Excellence
Developed 8 Secretariat consolidation plans and roadmaps
Established project teams at each Secretariat to drive consolidation activities in a collaborative manner
Completed Oracle procurement that will save the Commonwealth approx. $50M
Conducted two ITIL & ISO training workshops
Developed staffing models for each Secretariat
Started developing inventory of Helpdesk and Desktop & LAN assets
Gathered inventories of infrastructure assets
Developed detailed infrastructure consolidation plan
Supported MBI Grant Application
Developed strategy and plan to migrate MassDOT users to MassMail
Initiated rollout of VoIP at EOHHS
Designed MA Interagency Network (MAIN) and implementation alternatives
Developed Mass.Gov Retooling Strategy
Published Service Catalog
Issued FY10 rates
Began Service Management process implementation
Assessed current state of chargeback and service management operations
Created roadmap for improving services and integrating process best practices
Developed strategy to increase customer focus
7. IT Governance:
Appointed 8 SCIOs and implemented governance structure
Developed benefits and Key Performance Indicators (KPIs) to measure progress
8. IT Finance:
Issued guidance on how to roll up IT funding sources to the Secretariat level
Established ISA’s to delegate funding sources that could not be rolled up on July 1, 2009
9. HR/Labor/Talent:
Developed understanding of IT staff by job function and family across the Commonwealth
Collaborated with NAGE to develop guiding principles related to staff transition and retraining
10. Communications:
Refresh the IT Consolidation wiki to provide information in an open and transparent manner
Issued weekly Blasts, quarterly NewsByte, CCIO videocast, and Communications Toolkit

1. Target Accomplishments: Phase 3
Key Benefits
Efficiency
Effectiveness
Information Security
Secretariat IT Services
Commonwealth IT Infrastructure Service
Commonwealth Service Excellence
Consolidated Secretariat operating model:
Phase out delegated operations
Wave 1 staff transitioned
Enhanced procurement with targeted vendor
Helpdesk Services:
EOLWD and ANF consolidated
3. Data Center Services:
EOHED and 50% EOHHS data center services pilot consolidated
Security architecture developed
Server virtualization architecture developed
4. Network Services:
50% of EOHHS VoIP implemented
Network backbone build started
Network contingency savings initiated
5. & Directory Services:
DOT consolidated on MassMail
6. Service Excellence:
IT Service Management:
Asset mgmt implemented
Change mgmt (50%)
Request Fulfillment (50%)
Chargeback Improvement roadmap implementation in progress
Common helpdesk toolset requirements compiled
7. IT Governance:
8 consolidation case studies developed
Benefits tracking pilot with EOHED and EOHHS completed
8. IT Finance:
Cost allocation and indirect rates developed
Guidance related to federal funds/trusts/grants/retained revenue developed
9. HR/Labor/Talent:
Staff transition repeatable process developed
Process to train IT workforce in ITIL developed. Trainers identified.
10. Communications:
Report on consolidation developed to present to Governor and Cabinet
Changes related to staff transition communicated to IT workforce