1. 1 © 2003 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID BEST PRACTICES BOB SLOANE BOX HILL INSTITUTE

2. 222 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID WHY BEST PRACTICES QUALITY DELIVERY TO STUDENTS QUALITY DELIVERY TO INSTRUCTORS QUALITY PROGRAM FOR COMMUNITY

3. 333 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID WHAT DOES ‘QUALITY’ IN THIS PROGRAM MEAN?

4. 444 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID FOR STUDENTS Obtain accurate up to date training. Delivered in a professional way in a sound educational environment A platform for future learning A knowledge that benefits both the student and the IT industry

5. 555 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID FOR INSTRUCTORS Accurate up-to-date information Delivered when and how to it best suits the work environment of the Instructors Delivered in a mode that is suitable for best instructor learning

6. 666 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTOR SUPPORT Backup and Support Technology and retooling Program Awareness and Problem solving

7. Measuring Best Practices 777 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID

8. How do we know if we are doing a good job? 888 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID

9. 999 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID IN THE STUDENT CLASSROOM Students who do the work pass. Students get a fair access to equipment. Students classes are managed for time and effectiveness. Students are taught and assessed using a variety of sound educational tools and methods.

10. 10 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Student classes are NOT a self-paced, self teach, remote-controlled working experience. Student labs are NOT unsupervised un- aided experiences where students just work from the lab manual.

11. 11 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Students are given the opportunity to learn, develop and extend their internetworking skills and help prepare them for the vocational world.

12. 12 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTOR TRAINING INSTRUCTORS coming for training are prepared and know what to expect. INSTRUCTOR classes are run in a professional, friendly environment that allows best learning.

13. 13 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTORS are given opportunities to network with other instructors from a variety of institutions INSTRUCTORS are able to learn teaching techniques by working in a team environ.

14. 14 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTORS get the training that will enable them to master the technology. INSTRUCTORS get the training that will enable them to best deliver the technology to their students.

15. 15 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTORS are given the training to enable them to use all the tools provided by The Cisco Networking Academy Program to deliver quality training.

16. 16 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Use of Academy connections On-line training News and notices Curriculum changes Labs Assessment Storing of results Printing Certificates

17. 17 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTOR Support - Back-up Retooling Technology Tools, AC, Assessment

18. How do we measure if we are using best practices and they are successful? 18 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID

19. 19 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID STUDENTS Are the students successful? Are they keen and excited about attending Cisco classes? Are they reaching their full potential? What are they saying in the FB? Are there student complaints? Do they get jobs.

20. 20 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTORS Are your Instructor classes successful? Do your Instructor/students look forward to coming to further training? OR Would they prefer to go somewhere else?

21. 21 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Do you (RA’s) contact your LA’s regularly? Are you ready, willing and able to help your LA’s?

22. 22 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Do you ever survey your LA’s to see if they are getting good service from you? Do you offer regular events eg. mini conferences, retooling etc?

23. 23 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID SUMMING UP Not just the classroom Also in managing your academy BEST PRACTICES

24. Q and A 24 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID

25. 25 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID