1. Operational Excellence Evolution
Aramark Overview
Operational Excellence Evolution

2. Aramark – Big Picture We have a global employee population of 270,000
We provide services to 86% of the FORTUNE 500
We manage 800 million square feet of client facilities
We provide over 500 million meals annually to approximately 5 million students
We cater to approximately 100 million sports fans annually
We serve 2,000 healthcare facilities, representing 75 million patient days each year
We put over 2 million people in uniforms each day
We have served 16 Olympic Games since 1968
We are recognized among the World’s Most Admired Companies by FORTUNE and World’s Most Ethical Companies by the Ethisphere Institute
Founded 1936
Headquartered in Philadelphia
$13.9 B Revenue

3. Business Sectors
Business & Industry
Healthcare
Education
Corrections
Sports & Leisure
Uniforms
International
Born X
0 - 18
19 – 65
65+
Operational Excellence embedded in each Line of Business
OpX structure changing with organization

4. Our Clients 300,000 uniform clients
100,000 refreshment services clients
2,500 international clients (Europe, Asia, South America)
2,000 healthcare facilities
1,000 higher education and K-12 clients
750 business dining and facility clients
500 correctional facilities
150 sports and entertainment venues
90 offshore rigs and remote camps
50 parks and conference centers

5. Our OpX Evolution New CEO Focus on: Labor Productivity Food Production
90 Days
Project Teams
Cross Business
“Bright Spots”
2010
Jump Start
270 Days
Program Creation
Deployment Planning
2011
Fast Forward
Center Led
Food and Labor Focus
Develop and Deploy
2012
Global OpX
New CEO
Focus on:
Labor Productivity
Food Production
Vertical Growth
Improve Value Added Time

6. Today New Mission, Values & Focus New “EXCEL” operating model
New General Management Agenda and training roll out
Public company
New Brand

7. Mission, Values & Focus MISSION
For any business to succeed, it needs a clear and commonly shared understanding of where it’s headed and the ultimate destination
No matter where you work or what you do in ARAMARK, for us, it all starts with the Mission.
“Deliver Experiences that Enrich and Nourish Lives.”
It says that what we do has an enriching and nourishing impact on people’s lives everyday and everywhere
VALUES
Our values are the guardrails on the road to success that allow us to fulfill that mission
It informs how we think, behave, make decisions and connect with our key stakeholders
The four values are:
Sell and Serve with Passion: This means that the marketplace shapes our approach with consumers and clients who matter most
Front Line First: This emphasizes the need to be great at the “moment of truth” and to support front line associates with what they need when they need it
Set Goals. Act. Win.: This clarifies that results matter and that we are accountable for those results. It also means that when we succeed – we celebrate success.
Integrity and Respect Always: This is about doing things the right way. It means treating all of our stakeholders and each other with respect
FOCUS
Our focus as a company must be on the constituents that matter most…
Consumers / Clients / Employees / Shareholders / Communities

8. Repeatable Business Model EXCEL MODEL Operational Excellence
Journey of Excellence
Repeatable Business Model EXCEL MODEL
Selling Excellence
Drive profitable growth especially new business
Service Excellence
Drive profitable growth with existing clients by improving retention
Executional Excellence
Drive profitable base
business growth by capturing adjacencies
Marketing Excellence
Drive profitable growth with consumers via quality, innovation, brand building and value
Operational Excellence
Drive ongoing efficiencies to reinvest for growth and
margin expansion
THE JOURNEY OF EXCELLENCE
To grow and be successful, the company needs key enablers across the business to create the great customer experience we want and to be great at the “moment of truth”
These enablers are part of creating a more consistent approach to how we do things and we call a “Journey of Excellence” or the “Excel” Model. In other words, these are the things that will help us to “excel” across all facets of the business in a high quality way that improves the client and consumer experience
The model is focused on enhancing how we:
Sell – especially in generating new business
Serve – existing clients by improving retention that helps us grow
Execute – which looks at best practices and doing things more consistently
Operate – finding efficiencies so we can function with greater quality and fewer costs
Market – driving growth with consumers through quality, innovation, brands and value
For ARAMARK to be successful today and in the future, we must align our Mission, Values, Focus, Vision and Strategy. We must also rely on these components to drive us to that success.
The ability for each person to consider their daily work and how it fits and contributes to this overall strategy will be important to our success.
Please consider your roles and responsibilities and how you can make an impact…
We will discuss all of these components in greater detail through maps that illustrate the journey and help us to gain a better understanding of the big picture

9. Capture Cost & Productivity Deliver Financial Commitments
GM101 CONTENT FOCUS
Selling Excellence: STAR Selling
Service Excellence: WEST
Executional Excellence:
Executional Frameworks
Marketing Excellence: Brand,
Voice of the Consumer, Healthy for Life
Operational Excellence
Food Management Process
Labor Management Process
Grow the Top Line
Capture Cost & Productivity
ONE
Aramark
GROW Coaching Model
Recognition and Appreciation
Engagement
Financial Literacy
Performance Management Tools
Deliver Financial Commitments
Lead Our People 9