1. Connecting social & civic participation with codesign in health services, in age- friendly Auckland Carol Hayward

2. Policy “..patients and other community stakeholders should be involved in or have their views factored into significant and other decisions of public interest.” WDHB Public consultation & engagement policy

3. Ethnically Diverse - 20% is Asian, 10% Māori and 7% Pacific, one third born overseas, nearly 200 different languages spoken Disability - disabled people make up approximately one in four of the population Waitemata’s Population Ageing - 13% of the population are over 65 years

4. Engagement approach Consumer representatives Health of Older People Stakeholder network Kaumatua forum Engagement guidelines and inclusive events guidelines consider needs of older people

5. Co-design guidelines Co-design is a way of improving healthcare services with patients. Co-design focuses on understanding and improving patients’ experiences of services as well as the services themselves.

6. Health literacy An individual can be health literate by using the skills needed to find, understand, evaluate, communicate and use information Health care professionals can be health literate by presenting information in ways that improve understanding and the ability of people to act on the information Health care organisations and systems can be health literate by providing equal, easy, and shame-free access to and delivery of health care and health information

7. Volunteers Green Coats St Johns Meals on Wheels Volunteer Stroke Service

8. Why do people volunteer