1. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina A Day in Our Life

2. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Did you ever wonder… Are my days like those of my peers? Do I get the same highs, lows & problems? What might I do differently?

3. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina What you will hear today Four CSE workers in different jobs share a real and typical day in their lives:

4. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina What you will hear today They documented and will share with you:  How did I spend my time?  What was my biggest challenge?  What impeded my productivity?  What made me smile?  What did I find most rewarding?  What would I have done differently?

5. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Then it’s your turn… If you have the same job, are your days like theirs? How do you deal with similar situations, issues, and challenges? What else drives YOU crazy?

6. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Our speakers  A front line worker (interstate) from Guilford County NC  A front line supervisor (enforcement) from Cabarrus County NC  A county administrator from Porter County IN  A central office (regional program rep) from the State of North Carolina and all of you!!!!

7. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Interstate Agent Guilford County NC ALLEEN HORTON

8. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina About Alleen’s Day How I spent my time  biggest challenge?  needed help on?  impeded my productivity?  made me smile?  most rewarding?  wish I could have done differently?

9. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina How many of you are front-line? Is your time spent mostly like Alleen’s? How do you deal with similar situations, issues, and challenges? What else drives YOU crazy?

10. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Enforcement Supervisor Cabarrus County NC SUSAN DILLON

11. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina About My Day How I spent my time  biggest challenge?  needed help on?  impeded my productivity?  made me smile?  most rewarding?  wish I could have done differently?

12. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina How many of you are front-line supervisors? Is your time spent mostly like Susan’s? How do you deal with similar situations, issues, and challenges? What else drives YOU crazy?

13. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina County Administrator Porter County IN LAURA STAFFORD

14. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina About My Day How I spent my time  biggest challenge?  needed help on?  impeded my productivity?  made me smile?  most rewarding?  wish I could have done differently?

15. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina How many of you are county administrators? Is your time spent mostly like Laura’s? How do you deal with similar situations, issues, and challenges? What else drives YOU crazy?

16. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Regional Program Representative State of North Carolina MILLIE BELLAMY

17. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina About My Day How I spent my time  biggest challenge?  needed help on?  impeded my productivity?  made me smile?  most rewarding?  wish I could have done differently?

18. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina How many of you are central/State office? Is your time spent mostly like Millie’s? How do you deal with similar situations, issues, and challenges? What else drives YOU crazy?

19. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina What is A Day in Your Life? Care to Share? Other Agencies? Legal Services? IT Services? Consultants/ Vendors?

20. ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina A Day in Our Life