1. DANKE Manuel Grenacher Founder of Coresystems & Mila Twitter @mgrenacher

2. Problems to solve 64%2-3x Expectation Changed Experienced bad customer service, taking too long to resolve problems Times consumers contact customer service in average - mostly other agents People want immediate gratification and solution for their request or problems More then ever, customer service matters

3. Solution On Demand Service Next Door Build an online service marketplace to empower customer to seek help from each other. https://youtu.be/TeZPe1Oa0Os

4. Use Case: Swisscom Friends

5. Trusted people next door Picture Certificates Ratings Neighborhood Skills

6. Fast implementation

7. Use Case: ewz-friends

8. Press A German Cell Phone Company Is Outsourcing Tech Support http://www.businessinsider.com/vodafone-is-outsourcing-tech- support-2014-11 Mila Partners With Swisscom To Break Euro Fear Of Share Economy http://techcrunch.com/2013/11/27/task-marketplace-mila- partners-with-swisscom-to-break-euro-fear-of-share-economy/ Mila sees big firms using web to outsource customer support http://www.reuters.com/article/2014/03/31/us-mila- sharingeconomy-idUSBREA2U0UK20140331

9. Company Overview Establishment2006: Coresystems AG 2013: Mila AG (Spin-off) Customer Structure 400 Partners 7’000 Customers 150’000+ Users Employee150 (50 in Switzerland) Global PresenceWindisch (Headquarter), Freiburg & Berlin (Germany), London (UK), Cluj (Romania), New York & Miami (USA), Sao Paulo (Brazil), Shanghai (China) Awards

10. Danke manuel@mila.com Twitter: @mgrenacher