1. 6.1 Primary and Secondary Groups Group: at least two people who have one or more goals in common and share common ways of thinking and behaving. - they are in regular contact with one another. Social Category Social Aggregate Primary Group: people who are emotionally close, know each other well, and seek one another’s company.

2. Primary Relationship: interactions that are intimate, personal, caring and fulfilling. Primary groups are based on: -small size -face-to-face contact -continuous contact Proper social environment Functions of a primary group: -emotional support -socialization -encourage conformity Secondary Group: people who share only part of their lives while focusing on a goal or task. - Secondary Relationships

3. Negotiation Getting to Yes by Ury and Fisher -focus on underlying interests and not positions or demands -invent solutions that are good for both sides -use legitimacy and persuasion rather than force, will or violence -develop empathy, to see the problem from the other’s perspective -to listen -to become aware of the role emotions play in negotiations and conflict