1. HUMAN FACTORS GROUP: ENGINEERING A STRATEGIC APPROACH TO ‘MAKING A DIFFERENCE’ ‘MAKING A DIFFERENCE’ Andy Ebdon Chairman HFG:E

2. WHAT IS THE HFG:E? RAeS SPECIALIST GROUPS AerodynamicsAerospace Medicine Air LawAir Power Air TransportAirworthiness and Maintenance Avionics & SystemsEnvironment Flight operationsFlight Simulation Flight TestGeneral Aviation HistoricalHuman Factors Human PoweredLicensed Engineers Management StudiesPropulsion RotorcraftSpace Structures & MaterialsUAV Weapons Systems & Technologies

3. WHO IS THE HFG:E? Andy Ebdon (Chairman)RAF Cliff Edwards (Dep Chairman)Av Hazard Mngt (Ex Shell) Tony Hines (Secretary)Retired (Ex BA) Marc BaileyFR Aviation and BBGA Keven BainesBaines Simmons Tony BissonTAG Aviation Alan EcclestonRolls Royce Andy EvansAviateQ (Ex Bristow) Maj Chris EvansMOD Dir Av Reg & Safety Phil HallMonarch Ac Eng Ltd Doug OwenHuman Engineering (Ex Airbus Design Office Mick SkinnerCHIRP Jim RainbowIndependent, Chair A & M Gp (Ex Monarch) Simon RobertsCAA John SaulInternational Federation of Airworthiness Alan SimmonsRetired (Ex AAIB) Phil SleightAAIB Tania WilsonVirgin Atlantic Simon WittsFlybe + Corresponding Members

4. AIM OF THE HFG:E TO PROMOTE AND INFLUENCE THE REDUCTION OF RISKS TO AIRWORTHINESS RESULTING FROM HUMAN PERFORMANCE IN ENGINEERING AND MAINTENANCE

5. A STRATEGIC APPROACH DATA DESIGN SENIOR SENIOR INFLUENCE & INFLUENCE & ACTIVE ENGAGEMENT INTERVENTION STRATEGIES

6. PROGRESS -DATA Analysis of Wide Range of Reports and Surveys Predominant Error Types Installation Errors Incorrect Installation Incorrect Maintenance Dominated by knowledge-based and rule-based error Common Performance Shaping Factors Pressure Training Fatigue Value of Human Factors Programmes Conclusions? Work in progress, but …. Design …..Error Prevention ….Error Recovery

7. PROGRESS - DESIGN Discussion Paper Discussion Paper Suggested Best Practice Suggested Best Practice Training for Designers in Human Factors Training for Designers in Human Factors Balancing Conflicting Requirements Balancing Conflicting Requirements HF Expertise in 2 nd /3 rd Tier Suppliers HF Expertise in 2 nd /3 rd Tier Suppliers Regulation not sufficiently definitive Regulation not sufficiently definitive Plenty of Ideas – How to Take Forward? Plenty of Ideas – How to Take Forward?

8. PROGRESS – SUCCESSFUL INTERVENTIONS Methodology for Analysis Data Dependent Environment Specific? More work to do….

9. PROGRESS – INFLUENCE AND ENGAGEMENT Position Paper Position Paper Common Message ……… Common Message ………

10. We have come a long way, but challenges remain Regulators focused on compliance rather than effective implementation Regulators focused on compliance rather than effective implementation Regulators are not looking at the intent of the regulation Regulators are not looking at the intent of the regulation Implementation has been very training centric Implementation has been very training centric And that training has focused on cost/compliance And that training has focused on cost/compliance …and these organisations are not reaping the benefits and are becoming increasingly frustrated!

11. Is this an organisation you know? HF? We've done that… HF? We've done that… We published our HF procedures We published our HF procedures We trained everyone in HF We trained everyone in HF We comply with all current regulations. We comply with all current regulations. Our regulator audited us and it didn’t result in any findings regarding our HF programme Our regulator audited us and it didn’t result in any findings regarding our HF programme We fix problems as they occur We fix problems as they occur

12. What does a healthy HFEM programme look like? What are the Key Performance Indicators? What are the Key Performance Indicators? A healthy reporting culture indicates: A healthy reporting culture indicates: Senior Management buy in Senior Management buy in A real Just culture A real Just culture Effective error investigation Effective error investigation Feedback system is working Feedback system is working Effective interventions Effective interventions A reduction in error costs A reduction in error costs If its monitored! If its monitored!

13. We are heading in the right direction We are heading in the right direction It’s about changing cultures and behaviours It’s about changing cultures and behaviours It’s about effectiveness not just compliance It’s about effectiveness not just compliance Our success is measurable THE MESSAGE ……its going to be a long journey …….….. but it is a shared journey

14. WHAT NEXT? Action Plan? Action Plan? More Data Analysis More Data Analysis How to Influence Design How to Influence Design Small Operators, Small Manufacturers Small Operators, Small Manufacturers Learning from Others Learning from Others Influencing Senior Management Influencing Senior Management

15. WHAT DO YOU THINK? Har-iptl@esair.dlo.mod.uk