1. Running the well-oiled machine Questions and Answers

3. WHAT is my question? Is it regarding pricing? Is the answer typically found on the website or in the Learn-More section? Does it have to do with artwork? product? Have I asked this question before? EXAMPLES: How much is the setup fee? (Pricing? Graphics? Website?) What is the production time? (Production? Website?) Can we do a rush? (Production? Marketing? Website?) What is the pricing for a rush? (Production? Marketing? Website?) Is my customer’s artwork in vector format? (Graphics? Website?) BTW: jpgs, pngs, bmp, tiffs are NEVER vector

4. WHOM should I ask? Option 1: Who probably knows this information? vs. Option 2: Who is responsible for this information?

5. Kevin/Sales: Pricing, Customer Service Graphics: Proofing, Artwork, Logo Cleanup/Design Marketing: Pricing, Website, Tracking, Item Codes, Vendor Information SQ Needs Better Pricing SQ Price Beat Requested SQ Pricing Requested SQ Custom Pricing Purchasing: Credit Memos, Payments/Checks, Outsourced Orders Production: Materials, Capabilities, Rush if not posted IT: Technology Trouble-shooting, etc.

6. HOW/WHEN should I ask? Kevin/Sales Graphics Marketing Purchasing Production IT ---- When is it appropriate to call? When is it appropriate to get out of my desk to ask?

7. Kevin/Sales Email/call/come by if no interruption Graphics Send order or quote to Graphics and email/call ONLY Marketing Send quote to Marketing Alias and email ONLY Purchasing Send order to SO Purchase and email ONLY Production Send order to Production Alias and email ONLY IT Submit IT request with web link, order #, etc. Email, call, ok. WHAT IF IT’S JUST A “QUICK QUESTION?”