1. One to One Mentoring Foundation for Information Technology Accessibility Stanley M. Debono, CEO, FITA - 28 th July 2012

2. Related FITA services Memorandum of Understanding 2011-2013 signed between FITA, MITC and KNPD Collaboration between FITA and BCS Malta Section - 121M initiative Assistive ICT pool Help Desk (Forum) Consultancy services ICT training courses

3. Operational Framework

4. Service Provision 1.FITA processes client requests and channels them to mentors based on availability, area and ability 2.FITA arranges visit. Both parties to keep FITA updated about changes at all times 3.Mentor delivers service and compiles service sheet 4.FITA updates service records 5.Mentor and FITA add relevant docs to online knowledge base

5. Service Sheet One sheet per visit Dates requested/addressed Mentor and Client details (including FITAOnline Usernames) Location (of mentoring service) Query - Adressed Successfully (Y/N) Documentation – Uploaded to FITAOnline Further action required (Y/N)

6. FITA Online http://tech.groups.yahoo.com/group/fitaonline/

7. Thank You Maria Mercieca Christa Agius 25992048 22788555 maria.b.mercieca@gov.mt