1. Chapter 1 Defining a Cultural Change 1-1

2. Introduction The U. S. has gone through several significant changes Adapting to circumstances is both normal and vital to our existence September 11, 2001 Attack that would change life forever It has affected the way emergency responders do their jobs and the dangers they face 1-2

3. Life Safety Initiative 1 Define and advocate the need for a cultural change within the fire service relating to safety; incorporating leadership, management, supervision, accountability, and personal responsibility 1-3

4. Life Safety Initiative 1 CULTURE A group of people or an organization Values Customs Traditions 1-4

5. Life Safety Initiative 1 SAFETY CULTURE Fire and emergency services Change is imminent Terrorism Line of duty deaths Cont. 1-5

6. Life Safety Initiative 1 SAFETY CULTURE Do not abandon cultural values Incorporate safety Other industries Will not disrupt operations Do jobs more safely Cont. 1-6

7. Life Safety Initiative 1 CHANGE Weave in theory of risk management Resistance Balance of progress versus tradition Rich history Human nature to resist Stress from a new theory 1-7

8. Life Safety Initiative 1 CHANGE MODELS Often originates in lower ranks Belief in a new concept Research, debate, and decision Forward thinking Dissention dissolves with success Cont. 1-8

9. Life Safety Initiative 1 CHANGE MODELS Types of change Reactive Proactive Fire and EMS generally proactive Primary goals Cont. 1-9

10. Life Safety Initiative 1 CHANGE MODELS Changes for safety Incident action plan Evaluate standard procedures Eliminate nonemergency mistakes Risk benefit templates 1-10

11. Life Safety Initiative 1 CHANGE IN THE FIRE SERVICE Change is desired Change is obligatory Cultural change 1-11

12. Life Safety Initiative 1 LEADERSHIP DURING CHANGE Ability to embrace change Success excites and motivates others Trust Follows leaders in careers Fear of hidden agendas Questions of commitment Cont. 1-12

13. Life Safety Initiative 1 LEADERSHIP DURING CHANGE Managing change Economic impacts Social impacts Other social impacts Political impacts Technological impacts Cont. 1-13

14. Life Safety Initiative 1 LEADERSHIP DURING CHANGE Resistance to change Natural inclination to resist Surfaces as a bad habit Personality or ego driven Supervisor can reduce risk of resistance Cont. 1-14

15. Life Safety Initiative 1 LEADERSHIP DURING CHANGE Changes in the fire service 1970’s — EMS 1980’s — Hazardous materials response 1990’s — Technical rescue, public education 2000’s — Terrorism, safety initiatives 2010’s — Budget cuts, safety culture 1-15

16. Life Safety Initiative 1 NEXT POTENTIAL WAVE Identify and embrace Some industries alter their business models Internet Small package shippers Change process Continually evaluated and adjusted 1-16

17. Life Safety Initiative 1 SAFETY CULTURE Presence of a safety culture Organizational commitment Management involvement Employee empowerment Reward systems Reporting systems Cont. 1-17 Photography: Brain Fowler Pilot: Mark Makee, Makee insurance

18. Life Safety Initiative 1 SAFETY CULTURE Maintaining it Evolution to fire safety Tips for creating change Creating a safety culture Components No fault management Cont. 1-18

19. Life Safety Initiative 1 SAFETY CULTURE Certification levels Awareness level Operations level Technician level Cultural compliance 1-19 Courtesy of Lt. Rob Gandee

20. Summary Emergency service organizations must adopt a safety culture Leaders who are able to accept and manage change can use it as an opportunity to improve safety Leaders can allow the organization to grow Our job is a dangerous one Without safety culture, assets are at risk 1-20