1. 0 3/8/2013 Nancy Morris Communications and Member Services Director

2. 1 GENESIS GetBetterMaine was created in 2011 in collaboration with...

3. 2 GetBetterMaine Mission Measure and report on the quality of health care services Engage healthcare consumers to understand and seek high quality health care Educate the public and key stakeholders in the use of cost and quality information to make informed decisions Connect consumers with local resources to live healthier lives

4. 3 Avoiding Redundancy The Coalition does not want to duplicate the efforts of other organizations in Maine. We see GetBetterMaine as different from other reporting initiatives in the following ways: GetBetterMaine is consumer focused. Everything on our site is intended for public consumption. GetBetterMaine reports information across a variety of areas, including outcomes, office systems, pat. exp., and soon cost. Submitting information is voluntary for hospitals and practices The Coalition accepts multiple measurement and survey instruments

5. 4 Consumer Focus Utilizing AF4Q provided consumer engagement specialists Shoshana Sofaer Judy Hibbard

6. 5 Consumer Focus Consumer Feedback Sessions

7. 6 HOMEPAGE

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9. 8 Health Resources

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11. 10 Health Resources Each health topic contains… Overview info (definition, what is quality care, prevalence in Maine) Self care checklist Checklist for your doctor Outside resources (.org,.edu,.gov)

12. 11 Comparing Hospitals

13. 12 Comparing Hospitals

14. 13 Comparing Hospitals

15. 14 Comparing Hospitals (drill down)

16. 15 Comparing Practices

17. 16 Comparing Practices

18. 17 Comparing Practices

19. 18 More Testing… In April 2012 we decided to test GetBetterMaine again with consumers. We learned… Overall, users reacted positively to the site They understood the purpose, how to use the site, and found the information helpful Language used is key. Words like ‘care’ and ‘treatment’ can be interpreted differently Users found it easier to compare practices across rather than vertically Most users wanted high-level, summary ratings Addition of new metrics made the compare page too busy

20. 19 Results From Testing Given the feedback from our testing, we decided to: Change categories from ‘Effective,’ ‘Safe’, etc to descriptive phrases like ‘Uses treatments proven to get results’ Roll up measures into 4 simple categories Compare practices across instead of vertically Create drill down popups for users that want additional information

21. 20 Coming This Spring

22. 21 New Displays ALL PROPOSED DISPLAYS ARE SUBJECT TO CHANGE. BEFORE BEING PUBLISHED THEY MUST FIRST PASS THROUGH PATHWAYS TO EXCELLENCE, CONSUMER TESTING, AND OPERATIONAL CONSIDERATIONS. DISCLAIMER:

23. 22 Comparing Practices

24. 23 Comparing Practices

25. 24 Comparing Practices

26. 25 Comparing Practices

27. 26 Comparing Practices

28. 27 Questions?