1. March 2007 FAMIS Training Service Requests Facilities Management Western Washington University March 2007

2. FAMIS Training Service Request Topics Service Request Responsibilities Service Request Workbench –Actions & Decisions Hands on Exercise

3. March 2007 FAMIS Training Service Request Responsibilities All FAMIS Self-Service Requests for Western are managed as Service Requests by Funding Authorities Funding Authority –Individuals with approval to expend funds –Typically facility fund managers

4. March 2007 FAMIS Training Service Request Responsibilities FAMIS Funding Authorities –Craft field Craft Configuration –User Guide > Gen Info > FAMIS Access –Who are they FAMIS Funding Authority Report User Guide > Gen Info > FAMIS Access –Service Request Workbench Delegators –Service Request Workbench Assignments –Service Request Workbench Department Routing Coordinators

5. March 2007 FAMIS Training Service Request Workbench Workbench summarizes & organizes requests needing actions or decisions Service Requests actions and decisions using the FAMIS User Guide –User Guide > Service Step Guide > Service Requests –Verify requests are yours –Routing Routing Coordinators Assignments

6. March 2007 FAMIS Training Service Request Workbench Service Requests actions and decisions –Review, Categorize and Refine the Work Plan –Funding –Proceed with Work or not – Status’s Available Scheduled – make a Work Order Convert to Project UpdateHoldCancelled

7. March 2007 FAMIS Training Service Request Responsibilities Funding Authorities are responsible to manage Service Requests in any Status Remember –Until a Service Request is funded by either being Scheduled or Converted to a Project is not Work for FM.

8. March 2007 FAMIS Training Hands On Exercise Example Using the FAMIS User Guide –http://www.wwu.edu/depts/fm/FAMIS_Guide/index.html http://www.wwu.edu/depts/fm/FAMIS_Guide/index.html Create and Process a Service Request –Access the FAMIS User Guide –Access FAMIS Self-Service User Guide > Self Service > Opening FAMIS Self Service –Create a Self-Service Service routed to you User Guide > Services Step Guide > Self-Service Requests –Access the FAMIS Application –Process the Service Request through Proceed with Work or Not User Guide > Services Step Guide > Service Requests

9. March 2007 FAMIS Training Discussion Questions - contact Elaine Kazmierski, 2034