2.  Importance of Communication  Communication Model  Barriers  Hints  Skills  Summary

3. Self-Awareness Self-Promotion Initiative Communication Skills Self-Confidence Networking Negotiation Skills Political Awareness Team Building Decision Making

4.  Essays  Projects  Presentations  Exams  Dating  Applications  Interviews  Meetings  Reports  Presentations  Letters  Emails  Phone  Web

7.  Eye contact  Facial expressions  Body language  Tone of voice  Emphasis  Deliberate silence  Timing  Appearance  Touch  Hand movements 93% of all communication… is NON-verbal!

8.  Defensiveness  Inarticulateness  Hidden agendas (manipulation, false pretenses)  Status  Environment  Hostility or unresolved conflicts

9.  S it up straight.  L ean forward.  A sk questions.  N od your head.  T ake notes & Talk to the teacher

10.  This is a two-way street!  Be careful of how you are presenting yourself non-verbally  Be prepared to listen  Be interested  Keep an open mind  Listen for the main ideas  Listen critically (ACTUALLY LISTEN!)  Resist distractions  Help the speaker

11.  Four Types of Attitudes:  Assertive—“I win; You win”  Passive—“I lose; You win”  Aggressive—“I win; You lose”  Passive-Aggressive— Manipulation often using guilt Indirect aggression Giving hints that your angry, but never directly saying it.

12.  Assertive Behavior Ground Rules 1.Clearly know what it is you want to achieve or address 2.Make a clear statement 3.Be calm and rational 4.Be specific 5.State what you will and will not do or agree to 6.Do not get side-tracked 7.Choose time and place for discussion, but be fair 8.Give reasons, NOT excuses 9.Consider compromises

13.  F ocus on what is changeable  E mphasize observed behavior  E licit information  D efine ground rules  B e flexible  A ccept ownership  C hoose specific examples  K now key messages

14.  Good communicators…  Are aware of their non-verbal communication  Know what they want to say  Establish and maintain relationships  Understand others’ perspectives  Are active listeners  Understand and clarify messages