1. Work Team Mobilization Methodology No. M3 August, 2000

2. Work Team Mobilization Objective: To train, inform, organize, inspire and motivate the Integration Work Teams members to support the Functional Integration Charters. To introduce the guidelines to train and motivate individuals to perform as a team where the cooperative force of the group is greater than the sum of the individual contributions. To enable the Integration Work Teams to accomplish commonly held objectives and generate performance improvements that span cultural, operational, organizational, functional and work processes.

3. The Power of Teamwork When individuals perform as a team, the cooperative force of the group is greater than the sum of the individual contributions.

4. Natural Work Teams A select group of people who work together to accomplish commonly held objectives. Right sized: 6 - 12 people Temporary: Disband when job is done High performing: Plan Do Check Act (The Demming “mantra”) Flexible: Think Out-of-the-box & Innovative

5. A Natural Work Team Is a Natural Fit Involvement Commitment Achievement Recognition & Reinforcement Motivation Enduring success Interdependence A select group of people with a natural and common purpose to challenge and work together to accomplish results: Involvement Commitment Achievement Communications and Understanding Recognition & Reinforcement Motivation Teams

6. Team Philosophy: “The Ride To The Airport” Desire Direction Dedication Drive & Determination Don’t Doubt yourself “...Hey, it’s a Zen thing, you know, like Yoko and the Beatles” Boston taxi driver 1996 “I don’t mean to get spiritual, but my philosophy about how teams are supposed to work together is “the four... or five D’s’...

7. 7 Time Aptitudes Innovate new ideas Learn new ways to work Gain Experience Build Knowledge Develop New Skills Achieve Wisdom and Practice Good Judgment Attitudes Performance A facilitator knows the road ahead, has experienced it before, and has the wisdom to avoid perils and see wins. The Team’s developmental cycle of change is tough at first: Stages of Team Development

8. Natural Work Team: Purpose Statement Reduce costs Improve efficiencies Grow revenues Rationalize assets Change behaviors and business culture Satisfy customers To implement change that generates performance improvements that span cultural, operational, organizational, functional and work processes.

9. 9 Discover the cause and effect of key issues and problems Effect Natural Work Team: Objective Cause

10. Team Lead Manages team effectiveness Assigns responsibilities Integrates with other Natural Work Team’s Team Provides ideas and suggestions, works problems Member and issues and completes assignments Facilitator Leads the team in problem-solving sequence Facilitates teamwork Offers process and content expertise Resources Contributes knowledge, experience and wisdom in finding a solution and building a plan of action Natural Work Team Membership ParticipantResponsibility

11. Natural Work Teams Solve Problems and Work Critical Issues Challenging the status quo Listening for fresh perspectives Seeking solutions rather the assigning fault Challenging assumptions Validating data and information Innovating new approaches more... Relentlessly seek opportunities to improve performance:

12. Natural Work Team's Solve Problems and Resolve Critical Issues Relentlessly seek opportunities to improve performance Defining the Who - What - When - Where - When - How Organizing findings with retraceable logic Encouraging and empowering innovation Defending open-mindedness

13. The Natural Work Team Problem Solving Tool 1. State the problem 2. Illuminate why it’s a problem 3. Generate ideas 4. Down-select to key ideas 5. Identify benefits, barriers and concerns 6. Work critical concerns 7. Develop action plan, assign next steps

14. Teams Mobilize Organizations to Drive Change Create a shared need Lead by example... with passion Clarify the vision, mission, strategy, objectives and goals Over-communicate top-down / bottom-up successes Role-model continuous change Create learning organization by transfering knowledge and socialize lessons learned Visibly recognize and reward high performance Measure and communicate progress often

15. Why Teams Fail Unclear goals Changing objectives Lack of accountability Lack of management support Unclear roles Ineffective leadership Low priority of team No alignment of rewards with team achievements 55% 51% 49% 47% 45% 40% 30% The Hay Group

16. Teams Have Proven To Be The Answer... Teams Make Change Happen... Content: If you want people motivated to do a good job, give them a good job to do. F. Herzberg Choice: Nothing can justify excluding the individual from active and responsible participation in decisions affecting his career. D. McGregor Collaboration: All of us are smarter than any one of us. D&R Johnson Self-motivated Team Skills Creativity Knowledge Experience Wisdom Leadership and Facilitation Talent

17. Teams Own the Solution “You can not do for others what they must do for themselves. People will support that which they create.” Abraham Lincoln “The thinking, decisions and making of change must include the people who will have to live with it.” Paul Bowler: Welder, Local 5, Boston, Ma

18. Teams Have Proven To Be The Answer... Team self-motivation: The right people with the right perspectives to working together