2. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.2 Lesson 1 Identify Processes

3. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.3 Objectives You will be able to understand: Key activities involved in identifying processes Some tools used in identifying processes

4. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.4 Lesson 1: Identify Processes Activity 1.1Clarify the mission Activity 1.2Identify & prioritize customers Activity 1.3Identify & prioritize customer requirements Activity 1.4Identify processes that meet customer requirements

5. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.5 Activity 1.1 Clarify the Mission What do you do? Who do you do it for? How do you do it?

6. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.6 Activity 1.2 Identify & Prioritize Customers Why identify customers? Who are your customers? Who are the most important?

7. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.7 Prioritization Matrix Ranks variables based on known weighted criteria Use when: - Options must be narrowed - Disagreement over importance - Resources are limited

8. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.8 Customers airwing families embarked flag congress crew national cmd authority ships in BG American public AIRLANT other services CINC embarked Marines

9. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.9 Criteria Directly relates to mission Determines quality Immediately impacted Measurable feedback

10. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.10 Prioritizing Customers Directly Relates to Mission Determines Quality Immediately Impacted Measurable Feedback Air Wing 5 5 4 5 Flag 3 4 53 Crew 1 2 24 Embarked Marines 2 1 1 1 CINC 43 3 2 Criteria Customer

11. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.11 Prioritizing Customers Directly Relates to Mission 50% Determines Quality 30% Immediately Impacted 15% Measurable Feedback 5% Total Air Wing 5 x (.50)= 2.50 5 x (.30)= 1.50 4 x (.15)= 0.60 5 x (.05)= 0.25 4.85 Flag 3 x (.50)= 1.50 4 x (.30)= 1.20 5 x (.15)= 0.75 3 x (.05)= 0.15 3.60 Crew 1 x (.50)= 0.50 2 x (.30)= 0.60 2 x (.15)= 0.30 4 x (.05)= 0.20 1.60 Embarked Marines 2 x (.50)= 1.00 1 x (.30)= 0.30 1 x (.15)= 0.15 1 x (.05)= 0.05 1.50 CINC 4 x (.50)= 2.00 3 x (.30)= 0.90 3 x (.15)= 0.45 2 x (.05)= 0.10 3.45 Criteria Customer

12. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.12 Activity 1.3 Identify & Prioritize Customer Requirements Obtain feedback Identify / define quality characteristics Use operational definitions Prioritize

13. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.13 Customer Feedback ReqAir Wing Flag CINCCrew Embarked Marines # 1 Launch/ Recover Aircraft Launch/ Recover Aircraft Launch/ Recover Aircraft Berthing/ Messing Marine Transport # 2 Berthing/ Messing Battle Group Defense Power Projection Training Berthing/ Messing # 3 Training Time C3IC3IC3IC3I Internal Comms Training Time

14. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.14 Pareto Chart Vertical bar graph of categories in descending order of importance Use when: - Choosing a starting point - Identifying root causes - Monitoring progress

15. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.15 Products / Services Important to CVN’s Customers Launch/Rec A/C Berthing/Messing Training (Avail) C3I BG Defense Power Projection Communications USMC Transport 0 2 4 6 8 10 12 14 # of Responses 0 25 50 75 100 Percentage

16. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.16 Products / Services Important to CVN’s Customers - Weighted Launch/Rec A/C Berthing/Messing Training (Avail) C3I BG Defense Power Projection Communications USMC Transport 0 10 20 30 40 50 60 70 78 Total Weighted Responses 0 25 50 75 100 Percentage

17. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.17 Activity 1.4 Identify Processes that Meet Customer Requirements Identify significant processes that affect customer requirements - Necessary to the mission - Satisfy external customers Determine which processes to improve

18. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.18 Affinity Diagram Organizes ideas, opinions, or issues into groups based on perceived natural relationships

19. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.19 Processes with Measurable Effect on Timely Launch of Aircraft Maintaining optimal ship’s heading for launch Informing ship’s company of launch order Fuel aircraft Executing launch order Informing & coordinating Battle Group maneuvers Ordnance assembly Move ordnance Crew training Load ordnance Reposition aircraft on deck Catapult cycling Stage ordnance

20. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.20 Processes with Measurable Effect on Timely Launch of Aircraft Maintaining optimal ship’s heading for launch Informing ship’s company of launch order Fuel aircraft Executing launch order Informing & coordinating Battle Group maneuvers Ordnance assembly Move ordnance Crew training Load ordnance Reposition aircraft on deck Catapult cycling Stage ordnance Comms Ship Handling Ordnance Handling Aircraft Handling Training

21. SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1.21 Lesson Summary Activity 1.1Clarify the mission Activity 1.2Identify & prioritize customers Activity 1.3Identify & prioritize customer requirements Activity 1.4Identify processes that meet customer requirements