1. CHAPTER 7 COMMUNICATIONS WITH INTERNAL PUBLICS

2. THE INTERNAL PUBLICS OF THE SCHOOL SYSTEM INCLUDE : The School Board The Administrators The Teaching Staff The Non-teaching Staff The Students (Where do parents fit?)

3. GOOD COMMUNICATIONS WITHIN A SCHOOL SYSTEM ARE CRUCIAL FOR MANY REASONS Some Are: A School System Cannot Succeed Without It Constructive Ideas Will Go Up The Ladder Only If Someone Is Listening Up There Organizations Only Succeed If They Meet Human Needs Such As Those For A Sense Of Belonging And Recognition

4. THE SCHOOL BOARD All Actions Of The Board Effects The Entire Internal Public To Some Extent This Is Obvious! The Board Is Where Authority Is Placed By State Law. The Board Can Greatly Effect School System Morale By Its Actions

5. THE BOARD, BY ITS ACTIONS GREATLY EFFECT THE SUCCESS OF THE SUPERINTENDENT  It Is Generally Felt That Standing Committees Of The Board Are A Hindrance To Effective Administration Of The School System  The Board Must Stay Out Of Day To Day Operational Matters  Individual Members Can Negatively Effect The Administration If They Pursue Personal Or Political Agendas

6. The Board’s Relationship With The Staff Should Be Primarily Through The Superintendent Staff Members Should Not Be Able To Circumvent The Superintendent It Should Also Be Noted That Board Action Can Be Devastating To Staff Morale If The Board’s Conduct Is Poor

7. ADMINISTRATION- EMPLOYEE RELATIONS This Is Usually A Relationship Which Goes Down The Line Of Command. However, A Truly Effective School System Must Show Upward Communications. It Would Difficult To Classify A Superintendent As Successful If The System Is Characterized By One-way Communication (The Same Thing Can Be Said Of A School)

8. IMPROVING HUMAN RELATIONS IS IMPROVING EMPLOYEE RELATIONS Everyone In Education Must Have Good Human Relations Skills A Lack Of Human Relation Skills Will Doom To Failure Any Prospective Teacher Or Administrator A Good School System Will Have A Feeling Of Goodwill That Emanates Up And Down The Line Of Authority, And It Must Start With The Broad Openness

9. HERZBERG THEORY Divides Needs In To Hygienic And Satisfier Types Hygienic Needs Prevent A Decrease In Performance Satisfier Needs Such As Achievement And Recognition Are The Motivators That Breed Excellence And Achievement The Collective Bargaining Process Has, Thus Far, Only Addressed The Hygienic Area

10. RELATIONS AMONG TEACHERS Many Factors Effect Here  Strong Or Weak Administrators  Conflicts Over Instructional Practices  Unethical Conduct  Division Of Responsibility In An Inequitable Manner  Formation Of Cliques

11. RELATIONS WITH NON- INSTRUCTIONAL PERSONNEL Factors Can Lead To Discontent  Politics – If This Is The Basis For Hiring There Is A Problem  Job Definition – Conflict Over Level Of Responsibility  Recognition  Inadequate Staffing

12. WORKERS WANTS What workers say they want: 1. Interesting work 2. Appreciation of work done 3. Feeling of being in on things 4. Job Security 5. Good pay 6. Promotion and growth 7. Good working conditions 8. Loyalty to employees 9. Tactful discipline 10. Help with personal problems What managers think employees want: 1. Good pay 2. Job security 3. Promotion and growth 4. Good working conditions 5. Interesting work 6. Loyalty to employees 7. Tactful discipline 8. Appreciation of work done 9. Help with personal problems 10. Feeling of being in on things From Study by George Mason University. (1982)

13. APPROACHES TO FOSTER GOOD COMMUNICATIONS ONE-TO-ONE CONFERENCES ONE-THREE-SIX WORKSHOPS INTERNAL ADVISORY COMMITTEES ENCOURAGING SUGGESTIONS IMPLEMENTING EFFECKTANCY RECOGNITION OF ACCOMPLISHMENTS IMPROVEMENT CIRCLES INVOLVEMENT IN PLANNING STAFF DEVELOPMENT PRESERVING THE RIGHT TO TEACH ORIENTATION OF NEW EMPLOYEES SUBSTITUTE TEACHERS INTERNAL PUBLICATIONS. WEB SITES AND E-MAILS

14. Communications During Negotiations And Strikes –

15. Communications With Pupils Students Are Individuals Respect Their Personalities Discipline Them Instructional Practices Homework Assignments Grading System Examinations Guidance Practices

16. Relations Outside The Classroom Library – Media Centers School Office Medical Centers Cafeteria Transportation Physical Plant The Pupil And Internal Community Relations Involvement Should Increase With Maturity Student Advisory Committees Student Opinion Surveys Student Town Meeting Ombudsperson