1. OLX Argentina Talent Management
Learning & Development Strategy Naspers Conference L&D, Amsterdam
May 2014

2. Agenda Training Objectives. Challenges. Priorities. Plan.
Training Calendar Overview
Onboarding Process
Org Chart: OLX Argentina

3. Training Objectives Learning & Development Strategy OLX Argentina
Having the right people with the right skills in the right job at the right time
Form a sustainable source of competitive advantage in the industry.
Become more efficient and effective
Career Management: fostering a development culture
Higher retention and engagement
Succession planning and readiness: “bench strength”
Preparing a cutting edge training program for employees:
Align employee skills with department needs
Learning needs assessment
Preparing future leaders
Knowledge transfer: talent inventory & Internal Teachers
Identify the team´s “talent pool” (Talent Review)
Focus on future potential each employee. (Potential Review)

4. Talent Management: shared responsibility
Owns career management
Employee
Organization
Manager
On going process and Shared responsibility
Supports employee growth. Links development needs to team needs.
Provides tools and resources to facilitate learning and career growth.

5. Challenges & Priorities at OLX Argentina
Our Main Challenges
Our Main Priorities
Classifieds Industry: Online classifieds business is dynamic, fast, changing; we need development programs to pair with these qualities whilst providing an adaptive scenario to employees.
Competition: Big players in classifieds have similar overall strengths, benefits,; we need to develop readiness for action and change and prepare well rounded business managers and teams to take on markets, and offer better career development.
Timing in classifieds is crucial and unannounced; we need to prepare our teams for quick action
Managing Talent, succession and workforce planning: planning for, attracting, retaining and developing talent, particularly staff in business critical positions and high potentials, necessary to create continuity and sustain high performance. // Implement broad-based talent management practices that encompass the full talent pool.
Motivating and engaging staff: linked to retention priorities and career development. Achieve high commitment.
Learning and development plans: implement development practices and opportunities critical for increasing engagement and retaining staff. Going beyond traditional training courses, expand to mentoring, knowledge transfer, learning on the job, Project work, etc.

6. Performance Management
Our Plan
Onboarding
Engagement
Performance Management
Training
Career Management
New plan: 3 phase program. Industry dive in, Managers, Teams, activities, culture
Development culture
Foster growth and opportunities
Promotions, Succession, Side moves
Motivating
Company activities: All Hands, Newsletter, Outings, benefits etc.
Retention: exit interview
Culture
General trainings
Specific trainings
Managers trainings
Leaders preparation
Promote new techniques
Full cycle of 4 steps:
Performance Assessment
Potential Assessment
Performance Review
HR Review
NEW REVIEW

7. Agenda Training Objectives. Challenges. Priorities. Plan.
Training Calendar Overview
Onboarding Process
Org Chart: OLX Argentina

8. Training Calendar Overview (wip)
On going:
Onboarding Induction
Specialty specific trainings OLX / Naspers
Customer Care
Languages

9. Training Calendar Overview (wip)
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Induction
PM Cycle
HR x Managers
Leadership Development
Classifieds Training (2d)
Classifieds Training (1d)
Specific Training
Effective Communication
Interviewing Techniques
Languages

10. Agenda Training Objectives. Challenges. Priorities. Plan.
Training Calendar Overview
Onboarding Process
Org Chart: OLX Argentina

11. Onboarding Process: 3 Phases
Welcoming
Preparation
Phase 1
Execution
3 step program
Phase 2
Evaluation
Feedback
Phase 3

12. Onboarding Process: Phase 1
Welcoming
Preparation
Phase 1
Contacting employee prior to start date
Launching “Become a User” activity
Prepare desk, welcome kit and tools

13. Onboarding Process: Phase 2
Execution
3 step program
Phase 2
Day 1: Welcome to OLX. Induction.
Documentation Signing.
Office Tour. Culture. Presentations hs
Handbook, Help Desk Guide
Every Monday
Step 1
2x month
Activity “Become a User” ,5hs
Classifieds 101. Dive into the industry.
Step 2
2x month
Step 3
Visit to Customer Care Team ,5hs
Understand how OLX Works.

14. Company Presentation All Hands Newsletter
Monthly gathering with the entire Company, to go over business updates and introducing new joiners to the Company!
Monthly communication with various sections.

15. Onboarding Process: Phase 3
Evaluation
Feedback
Phase 3
Onboarding Satisfaction Survey
Follow up session: overall satisfaction at OLX approx. after 1,5 – 2 months

16. Agenda Training Objectives. Challenges. Priorities. Plan.
Training Calendar Overview
Onboarding Process
Org Chart: OLX Argentina

17. OLX Argentina Today 23 15 107 17 65 7 (6) 4 8 Total: 259 Alec Oxenford
Francisco Achaval
BI Director
William Guillouard
CMO
Adrián Mastronadi
CTO
Leonardo Rubinstein
Head of Mobile
Gonzalo Mones Cazon
HR Director
Alec Oxenford
CEO
Daan Sanders GM
Emerging Markets
Bram
Ellens
COO
Ariel Lebowits
CFO
Marcos Campos Leite
Brazil COO 23 15
107 17 65 7
(6) 4 8
Total: 259