1. ITS America Annual Meeting Session 38 Managing and Operating the Transportation System Christine M. Johnson

2. “ During my tenure as Secretary of Transportation, the benchmark of success for ITS will be the deployment of Intelligent Transportation Systems.” Secretary Norman Mineta, ITS America National Summit, April 18, 2001

3. No longer a big city problem- Congestion in small areas grew 300% “Never before in this century, except during the two world wars, has the country’s transportation system been as stressed as it is now” – Washington Post 5/15/01 Vehicle travel up 72% Road Miles, up 1% 1980-1998

4. Preferred Improvements Percentage of “Great Help” responses shown 2/3s of all responses called for improved operations!

5. Congestion Ahead No Kidding! So what am I supposed to do now!

6. Metropolitan Travel Management 50 Metro TOCs 2255 VMS signs on Freeways and Arterials in 78 metro areas 25% of large city transit with AVL75% Toll Roads w/ETC

7. The new challenge: Turning ITS Projects into Services Using ITS to operate the system for better efficiency greater safety more productivity Delivering on the Promise

8. From a project based culture …..

9. Good morning, Mr. Jones, the system is running at about 80% reliability this morning. Allow about 5 min. extra and use the 14th St. exit From a project based culture….....To one driven by performance and customer service

10. Make it work – 24/7Special Event Task Force Ratings, advertising, ROIMedia ROIParking Saving lives, protectingEmergency Response Law enforcementPolice Design, Construct ProjectsState DOT Primary FocusAgency To a “Core Mission” From “not my primary mission”

11. Incidents Special Events Weather Work Zones Take Back The Road 4 Lanes of Highway Demand Management using ITS effectively adds capacity Operation s At least I called ahead and delayed the meeting And tell the customer !!

12. Many areas have pulled it off… If only for a few days.

13. Integrated planning, Execution & accountability - institutionalized Performance Measures, tools, data What is it going to take to achieve Peak Performance? Communicate with public Spend the money it takes ITS infrastructure Raise the Bar

15. Peak Performance ITS Infrastructure What minimum information should we expect from a 21st Century highway? With IT’S A -- developing ITS Infrastructu re requirement s.

16. Peak Performance Raising the Bar Designed to help agencies and regions diagnose where they can improve system management and operations Signal Timing? Incidence response co- ordination? Better weather response? Operation s Self Assessment Operations Self Assessment

17. Peak Performance Integration Architecture Rule The Long Range Plan for Operations Required in 4 years Brings right players to table Workshop on Regional Operating Organizations Sept 18th-19th - Atlanta

18. Peak Performance Measures Travel Time Reliability 1-week snapshot example Day-to-day comparison: Same trip/same time Average ± 10% Reliable: 3 of 5 days or 60%

19. 511 – DOT a phone call away At least I called ahead and delayed the meeting 511 will force integrated accountability AASHTO Steering Committee Model Deployment Guidelines Planning Grants Peak Performance Communicate with Customer

20. Peak Performance Spend the Money Launched Survey -- Are we spending enough? Does operations compete well? Baseline data States - flat 5- 6% Cities have grown from 3% to nearly 7% Cities States Operations is not a low cost alternative it is essential!

21. National Dialogue on Operations Public Safety Initiative Regional Meetings Association Dialogues Agendas Agenda Operations in Planning Agenda Operations Summit Aashto ITE AMPO ITS 10 Yr Plan Get involved! www.ops.fhwa.dot.gov/nat_dialogue.htm

22. Condition & Performance Report Overall the system is operating at a 65% reliability Condition But not system performance