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Defining the Process -6 -4 -2 2 4 6
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Process Thinking Process Results
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Inputs Process Outputs Materials Methods Equipment Environment People
Process Components Inputs Process Outputs Materials Methods Equipment Environment People
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SIPOC – Manufacturing Process
Suppliers Inputs Process Outputs Customers Raw Material Web Sanitary Napkin Consumer W+D Apply Position Adhesive (PA) to a Sanitary Napkin web Machinery R&D Settings QA HVAC Environment Union Personnel Process Steps Channel Product Web Laminate Barrier to Web Transfer PA Adhesive to Barrier Apply PA adhesive to R. Paper Final pressure roll
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SIPOC – Business Process
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Basic Process Map Get out of car Open gas cap Determine type of gas
Remove nozzle Pump gas Get into car Pay Cash? Replace nozzle Enter store Pay cashier Get credit approval Sign receipt
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Flowcharting Symbols
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Boundaries Level of Detail Multiple Choices Sticky Notes
Flowcharting Tips Boundaries Level of Detail Multiple Choices Sticky Notes
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Cross-Functional/Responsibility Flowchart
Spare Parts Catalog Orders Customer Cust. Service Packing Shipping Billing Orders Spare Parts from Catalog Receives Order, takes Shipping & Billing Information Obtains Parts from Prepares Initial Warehouse, packs Parts Bill Order All Yes Parts in Stock? No Prepare Back- Prepare Final Order Form Parts Bill Prepare Shipping Label, Pack Bill Ship Parts to Customer Customer Receives Spare Parts
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Same Day Surgery (SDS) Admitting Layout Diagram
Layout Diagrams Same Day Surgery (SDS) Admitting Layout Diagram To Intensive Care Unit (ICU) D 4 2 Patient Charts Zip Tube to Lab Lab Printer Chairs 6 Work Desk 3 ICU Waiting Room 5 Lab Specimen Area Counter Nurses Station 9 Nursing Supplies 1 Toilet F Chairs Computer Printer 7 Hallway to Coronary Care Unit B F Hall to Patient Rooms C A H SDS Waiting Room Nursing Storage Chairs Legend: Patient Paths (w/letters) Staff Paths (w/numbers) Chair 8 Elevators G Hall to Patient Rooms
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Flowchart/Layout Diagram
Entrance, Exit Exam Review, Eye Exam, Payment A Q I B P J H G Info Desk O C N L M E K F D Lines Picture and License Prep Waiting Area Written Examination Area
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Other Models Process Watch Physical Models Computer Simulations
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