1. National Library Interloan Forum Panellists - Barbara Taylor & Jacinda Boivin

2. LCoNZ, ILL@Otago, VDX Introductory comments – services as an asset; ILL a resource hungry service LCoNZ – background, ILMS, resource sharing, “Borrow Direct” Impact of consortial lending – nationally and locally Otago case-study

3. ILL at Otago Six Interloan locations; DU, DUM, DUS, DUL, DUHO and DTY In 2010 5,628 items supplied and 9,371 items received. Review of Interloan in 2008 –Implementation of an ILMS –Centralise requesting –Charge to supply –Reduce charges to our patrons

4. Problems we didn’t see coming OCLC hosted system, Patriot Act, Authentication Timing, National Library and Internal Affairs Assumed interoperability, IBS billing Momentum – it’s a long slow process Future; ‘Get it’ services, international traffic, reduced staff intervention ILL will continue to be a necessary service

5. Questions…?  Thank you