1. You Spend a Fortune on IT! How to use your Centricity Data as a Competitive Weapon! Mona Reimers, FACMPE, CPC

3. Objectives Participants will see many examples that will allow them to envision new tools that better identify the “next important task” and eliminate paper reports. See many examples of simplified management reports. Hear how to create a culture that embraces constantly changing metrics, tools and goals.

4. Our Journeys Are Different So Are Our Solutions The opportunities to improve something are different for every practice. The cost of missed opportunities are everywhere, but vary from practice to practice.

5. How Do You Get It All Done? There are many new mandates that are difficult to meet (and understand). Leveraging your data is critical – to set your practice apart!

6. How Do You Get It All Done? The key is knowing whether you are really improving. What is the cost of not changing?

7. What is Business Intelligence Reports & tools that improve business performance by integrating previously disparate data to realize higher level decision- making and effectiveness.

8. Culture Starts At The Top

9. Ask Yourself What happens when I ask my staff to do something differently or something new?

10. Make it easy to do the right thing

11. Positive cultures requires constant communication! But it doesn’t have to be constant meetings. Consider automating delivery of data.

12. Automated Tools

15. Its all about FOCUS! Its about competitive advantage through FOCUS. The tools make it easier for you to “see” your data. Where you are today, where you were yesterday and predict where you are headed.

16. Focused Reporting Old Way: Run reports monthly for Days in A/R per provider, per payer, etc. Plot on a graph month after month New Way: One report in your email box on the 5 th of the month with AR data

17. A Report That goes on for 1,766 pages!

18. A Tool This Pivot Table only selects insurance balances over 120 days

19. A Tool

20. Defining “Better” Measure and monitor something other than data other practices measure. Examples: Duration of appointments – per doctor, per day of week, per building Number of script refill calls Number of appeals/payer Time with registrars

21. Eligibility Exception Report

22. Patient Credit Balances

23. RVR Dashboard

24. Exception Report

25. Automate Letters

26. Auto-Fax Reports

27. Automated Report

28. A Tool

29. Replace Chart Prep

30. Management Reporting

31. Manager’s – Staffing Tool

32. Combine Data

33. On Time Board

34. Data is the New Currency! Trend will continue Use your data to improve your practice Focus on what you can do better than any other practice!

35. Ingredients: A capable database administrator (or person with this level of training in IT) A question or problem to solve. Staff and managers with an understanding of the current processes. A dreaded chore or a need for data currently unavailable in a report. Data

36. Get Started Clearinghouse PM Database New Report Server Full Backup

37. Succeeding With BI Data Governance – Overseeing data, establishing a standard of data quality and assigning ownership for the data quality ETL – Extract, Transform and Load – Can include methods for fix bad data – such as DOB in 1875 You can’t over communicate.

38. Succeeding With BI Roll out needs a marketing plan. Market what your project is doing to deliver value to the organization. Involve some end-users in the sessions that identify the issue (problems) being solved and the conceptualizing of new or better BI tools.

39. Return On Investment Some financial gains are quite obvious Less Staff Time on Tasks Error proofing (i.e. pre-cert or appeals) Some are soft costs and are immeasurable but important Less frustration Trust that data is correct Increase end-user adoption of expensive software

40. Mona Reimers, FACMPE, CPC mreimers@orthone.com