1. UNDERSTAND THE ROLE OF THE STORE MANAGER UNDERSTAND THE SKILLS NEEDED TO OPERATE EFFECTIVELY WITH A TEAM UNDERSTAND HOW TO ACHIEVE EMPLOYEE SUCCESS

2. Characteristics Of A Store Manager Multitasking – Working On Many Things At The Same Time Delegate – Put Other Employees In Charge Of A Project Planning – Determine What Needs To Be Done And How It Will Get Done Controlling – Comparing Plan To Actual Results Tasks – Receives Merchandise Ticket Merchandise – Works With Buyers – Determines Markdowns

3. Merchandise Management Inventory assortment Planning Buying Distribution Monitoring trends Pricing Displays Managing stock levels

4. Expense Control – Keeping Operating Expenses Down Selling Expense – Employees Salary And Benefits

5. Expense Control Example Rx3 Pharmaceuticals Problem – Purchasing system was complicated – Lab technicians spent too much time filling out PO’s and doing administrative work Solution – Used new accounting software to simplify orders – Purchases were made using the computer, less time, more simplified Outcome – Company grew %50 first year – Saved over $210,000

6. The Importance of Managing Employees Supervising Employees – Motivate Encourage Employees To Do Their Best At All Times – Job Rotation Switching Tasks Among Employees On A Scheduled Basis – Encourage Team Work Training Orientation – Introduces Employee To Job Company And Co Workers

7. Working With Supervisors Positive customer relations Manager of school based enterprise

8. Need For Management Positions Delgate tasks Make orders Decided when what and how much inventory to purchase Supervise employees Manage expenses Training employees

9. Types Of Training On-the Job Education – Conducted In Workplace Conducted By Immediate Supervisor Off-the-job Training – Occurs Outside Of Work Area – Given Before Or After Business Hours – Costly Methods – Preparation – Presentation – Practice – Evaluation

10. Customer Relations Maintain Friendly Store Atmosphere Remember Customer's Names Remember Their Preferences Offer Top-notch Service Keep Promises Made To Customers Offer additional services – Child care – Gift wrapping – Free delivery

11. Organizational Structures Vertical Organization – Managers Report To Higher Level Management And Delegate Work To Employee Departments Top Managers – Have Most Responsibility Middle Managers – Link Between Top And Supervisor, Make Sure Top Managers Decisions Are Carried Out Supervisory Managers – Assign Work Duties And Directly Supervise Employees

12. Vertical Organization CEO TOP MANAGER MIDDLE MANAGER SUPERVISORY MANAGER SUPERVISORY MANAGER EMPLOYEE MIDDLE MANAGER SUPERVISORY MANAGER SUPERVISORY MANAGER EMPLOYEE TOP MANAGER MIDDLE MANAGER SUPERVISORY MANAGER SUPERVISORY MANAGER EMPLOYEE MIDDLE MANAGER SUPERVISORY MANAGER SUPERVISORY MANAGER EMPLOYEE

13. Organizational Structures Horizontal Organizations – Self Managing Teams – A Team For Each Department – Work Together

14. CEO/ President SHIPPING AND RECIEVING ADVERTISINGPRICINGFINANCE TECHNICAL SUPPORT HUMAN RESOURCES