1. The Manager’s Role

2. What are Managers Managing?   Finance   People   Physical resources   Information   Energy

3. The Key Roles of a General Manager PlanningControlling Organising Communicating

4. Another Role for Managers Team-Building This has a major effect on the success of businesses and currently comprises a significant part of a managers normal activities

5. Planning Defining Objectives Designing the organisation Defining Responsibilities Allocating Resources

6. Controlling Developing standards Designing controls Motivating Monitoring Problem-solving Reviewing Performance

7. Organising Analysing activities, decisions and relationships Dividing work into manageable activities Grouping jobs into organisational structure Selecting people for management and jobs

8. Communicating Communicating objectives to all Communicating information and progress to all Communicating findings of control measurements Listening to views of all

9. Team-Building Selecting team members for appropriate mix Helping team identify strengths and weaknesses Developing relationships within team Helping members to learn useful techniques Celebrating successes Encouraging openness and consensus

10. Attributes of Effective Managers Total Commitment To The Objectives Integrity Respect From All Employees Knowledge of, and Skill in Using Change Strategies Facilitation Skills Access To Organisational Information Access To Formal Power Holders Using Time effectively Influencing Persuading and Negotiating skills

11. Managing Business Resources Budget Management Human Resource Management Asset Management Information Management Energy Management

12. Making Teams Work Selection/mix of team-members Style of leader Relationships within teams Resources available Team-skills General Organisation