Download presentation
Presentation is loading. Please wait.
Published byJewel King Modified over 9 years ago
1
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 1 Bomgar Remote Support
2
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 2 AGENDA Bomgar Overview Bomgar Remote Support Solution Deployment Options Integrations Demo Q&A
3
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 3 #1 in Enterprise Remote Support market share Leader in secure remote support & access management Trusted by enterprises around the world Strong revenue & global growth Access nearly any system or device, anywhere Strengthen security & compliance Improve user productivity 9,000+ customers in 65+ countries Used by secure enterprises large & small Trusted by top brands across industries Founded in 2003 Recognized as fastest growing private company 6 years running Global offices in US, EMEA & APAC Majority investors: TA Associates BOMGAR – CONNECTING PEOPLE & TECHNOLOGY
4
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 4 BOMGAR USE CASES CUSTOMER SUPPORT IT SERVICE DESK PRIVILEGED ACCESS Access, control, & troubleshoot remote desktops, servers, and mobile devices, no matter the operating system or network location. Chat, co-browse, and provide remote assistance for your customers. Even support iPad, iPhone or Android apps. Manage, empower, and audit internal and third-party privileged users to securely access your corporate network and devices.
5
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 5 BOMGAR FOCUS PRODUCTIVITY SECURITY
6
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 6 BOMGAR REMOTE SUPPORT Multi-platform support Unmatched security Advanced capabilities Flexible integrations Deployment without disruption
7
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 7 VALUE DRIVERS IMPROVE SERVICE LEVELS Reduce total time to resolution and escalations through improved routing, diagnosis, & troubleshooting. INCREASE CSAT Diagnose issues faster and walk customers through how to use applications. EMPOWER PRODUCTIVITY Enable techs to support multiple customers at once via tabbed chat and remote support. STRENGTHEN SECURITY Access devices and systems on or off the network securely, while capturing a full audit trail. REDUCE TURNOVER Allow techs to learn from SMEs through collaboration, session recordings, & presentations. EXPAND SUPPORT Support more geographies and types of devices (mobile, POS, kiosks) remotely.
8
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 8 MULTI-PLATFORM SUPPORT Securely remote control Windows, Mac, & Linux systems from a single solution Support mobile devices including Samsung Android (full remote control), iOS, Android, & Blackberry Connect to desktops, laptops, servers, phones, tablets, kiosks, & POS systems Access systems on or off the Local Area Network (LAN) Provide support from any platform including iOS and Android using native apps
9
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 9 SECURE PLATFORM Each encrypted connection is outbound; no open listening ports Connect to off-network systems without VPN or firewall changes Integrate with Active Directory, LDAPS and RADIUS to manage authentication Define multiple permissions for teams and technicians Capture detailed audit log and tamper- proof recording of every session, all guarded by highest levels of encryption After most support sessions Bomgar uninstalls, leaving no footprint on remote system
10
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 10 ADVANCED CAPABILITIES INTEGRATED CHAT Chat with customers through a secure, customizable chat window, and easily escalate to full remote control sessions. Automatically upload transcripts to a ticket or record to capture a full audit trail. EMBEDDABLES Embedding chat and remote support in your websites, desktops, Windows programs, and mobile apps makes it easy for customers and employees to request help. Vendor Service Desk Tier 2/3 COLLABORATION & ESCALATION Share sessions between technicians, developers, or even outside vendors. They’ll see the issue, troubleshoot together, and resolve support incidents faster. INSIGHTS Monitor support activity in real time. Track customer satisfaction, record every remote support session, and collect a detailed audit trail of each interaction.
11
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 11 INTEGRATIONS Pre-built and custom integrations for IT service management, systems management, and CRM solutions. Integrated remote support allows you to: Launch a remote support session from the ticket or record Automatically update tickets with details from the session Include chat transcript and session recording in the ticket
12
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 12 DEPLOYMENT OPTIONS PHYSICAL APPLIANCEVIRTUAL APPLIANCESECURE CLOUD CHOICE
13
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 13 BOMGAR ON-PREMISES APPLIANCES Physical and virtual appliances that fit your organization (B200, B300, B400 + Atlas multi- appliance deployment) Keeps sensitive data behind your own firewall and security measures No monthly fees, lowering total cost of ownership over time Simple installation and maintenance FIPS 140-2 level 2 validated appliances available
14
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 14 BOMGAR SECURE CLOUD Unique segmentation capabilities provide flexibility of the cloud without compromise Partner with VMware vCloud Air to deliver highest security: ISO/IEC 27001 certified Reduces infrastructure costs, lessens reliance on IT, and improves support without capital outlay
15
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 15 DEPLOYMENT: ON-PREMISES IN THE DMZ
16
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 16 DEPLOYMENT: ON-PREMISES ON LAN/WAN
17
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 17 DEPLOYMENT: SECURE CLOUD
18
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 18 LOYAL CUSTOMERS 9,000+ companies around the world trust Bomgar
19
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 19 CUSTOMER CASE STUDY (SAMPLE) THE SOLUTION The integration between Bomgar and ServiceNow allowed Yahoo to consolidate from four mediocre tools down to two enterprise-level solutions that work seamlessly with each other. The integration allows an incident to be created directly from a chat and remote support session, and chat history and requester information are all copied over to the incident. Bomgar’s concurrent licensing model allowed the Yahoo team to adopt a follow the sun support model without the need to purchase a license for every rep. THE RESULT Reduced the need to travel to resolve issues, resulting in cost savings. Integration between Bomgar and ServiceNow has resulted in manual work being reduced by at least 67%. Increased chat engagement from 14% to 40% and increased customer satisfaction. YAHOO “Bomgar has made the dialogue between IT and our end users a seamless experience and increased the productivity of our technicians. The customer and technical support they have provided is top notch!” RICHARD FLEISCHMAN GLOBAL SERVICE DESK PROJECT MANAGER
20
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 20 Demo
21
©2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE. 21 ?
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.