1. Oregon Complex Care Collaborative Meeting November 5, 2013 Eugene, OR

2. Welcome! Housekeeping announcements –Restrooms –Silence ringers –Photo and video Agenda Packet 2

3. Goals: Champion and promote health systems transformation in partnership with CCOs, providers and communities. Build an effective learning network for CCOs. Foster the spread of transformation beyond Medicaid. Ensure state agency operations, policies and procedures support transformation. www.transformationcenter.org 3

4. 4

5. Today’s participants 5

6. 18 telephone interviews with 24 people 6

7. What did we learn? Need for Networking – Successes and failures How do we define this work and need for a common language? –Complex care vs complex pt vs high utilizer vs “hot-spotting” –Common drivers? Common strategies? –What’s the outcome(s) and how should we measure it? 7

8. Population/condition focus SPMI/Mental Health Substance abuse Maternal care Child health Chronic pain/opiate use The context of the work Hospitals, ED’s, clinics, homes Rural vs Urban Primary care vs Mental Health clinics FQHC vs private clinic 8

9. Spectrum of developmental stages 9

10. The Franz Model 10

11. 11

12. Poster Session Gallery Walk Plan 12

13. Please complete an evaluation Thank you for participating today and for your feedback about how we can continue and improve this work! 13

14. Contact us: www.transformationcenter.org Ronald.Stock@state.or.us 971-673-3361 Emilee.i.Coulter-Thompson@state.or.us 971-673-1244 14