1. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 T HE S OCIAL D IALOGUE IN M ATCHING Q UALIFICATION D EMANDS A ND T RAINING P ROVISION IN THE S ECTOR OF T OURISM : SOME REMARKS

2. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 WE WILL SPEAK ABOUT… CONTEXT DEFINITION FIELD OF INTERVENTION OF THE SOCIAL PARTNERS CRITICAL SUCCESS FACTORS

3. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 SOCIAL DIALOGUE “Social dialogue is defined by the ILO to include all types of negotiation, consultation or simply exchange of information between, or among, representatives of governments, employers and workers, on issues of common interest relating to economic and social policy. It can take place at the national, regional or at enterprise level. It can be inter-professional, sectoral or a combination of all of these.

4. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 “The main goal of social dialogue itself is to promote consensus-building and democratic involvement among the main stakeholders in the world of work. Successful social dialogue structures and processes have the potential to resolve important economic and social issues, encourage good governance, advance social and industrial peace and stability and boost economic progress.”

5. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 PREMISES IN THE MATCHING BETWEEN QUALIFICATION DEMANDS AND TRAINING PROVISION IN THE SECTOR OF TOURISM high incidence of seasonability in work patterns high level of mobility amongst workers especially those with low- level qualifications public funds for training, benefits and incentives policies are managed by local policy makers

6. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 THE CONTRIBUTION OF THE SOCIAL PARTNERS Develop policies for harmonising the planning of public funds for the different local institutions.

7. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 THE CONTRIBUTION OF THE SOCIAL PARTNERS In carrying out training and skill profiles needs analysis at macro level

8. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 THE CONTRIBUTION OF THE SOCIAL PARTNERS To inform workers and students about the characteristics and the different skills required in the sector (vocational guidance)

9. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 THE CONTRIBUTION OF THE SOCIAL PARTNERS Transpose the professional profiles at macro level towards a specific area.

10. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 THE CONTRIBUTION OF THE SOCIAL PARTNERS To define a common glossary which will be shared and used by all the actors and social partners

11. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 CRITICAL SUCCESS FACTORS There must be defined goals, a framework, rules and tasks of the work table for each actor. CLEAR AND SHARED OBJECTIVES

12. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 CRITICAL SUCCESS FACTORS Involvement and motivation of the actors who take part in the work : Establishment of a confident environment between them TO CREATE A NETWORK

13. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 CRITICAL SUCCESS FACTORS It needs a strong coordination in order to monitor deadlines and goals.

14. Matching Supply & Demands: Network for Sectoral Approach to Qualifications in Tourism at European LevelGlasgow, 15 – 16 November 2007 THANK YOU AND GOOD WORK IN WORK GROUP 2!