2. Group Members Tayyaba Pervaiz Amber Bashir Munaza Aslam
Khadija Basharat
Munaza Aslam

3. ORGANIZATIONAL COMMUNICATION

4. COMMUNICATION
Communication is the process of transmission of a message and understanding of information between two or more people; it involves atleast two parties a sender and a receiver.

5. ORGANIZATIONAL COMMUNICATION
The communication within the organization is called organizational communication

6. THE VITAL LINK
In every part of business organization communication provide vital link between people and information.
Whether a newcomer to the organization or a seasoned employee, you have information that others need in order to perform their functions…
…and others have information that is vital to you.

7. The Communication Process
Noise
Decodes
Decodes
Channel
Sender
Receiver
Encodes
Encodes
Feedback

8. Classification of Organizational Communication
It can be classified into four categories
i. Formal Vs informal
ii. Directional (Vertical, Horizontal, Diagonal)
iii. Levels
iv. Internal vs external communication

9. Formal Vs Informal Communication
Formal Communication Networks
Vertical communication
Horizontal communication
Diagonal communication
Informal Communication Networks
Grapevine
Social gatherings
Management by wondering around

10. Directional Communication
Vertical
i. Downward
ii. Upward
Horizontal
Diagonal
Diagonal
Upwar d
Downwa r d
Lateral

11. Levels Of Communication
Interpersonal communication
Group level communication
Organizational level communication
Inter-organizational level communication
Mass communication

12. Internal Vs External Communication
Internal communication involves the communication that exists within a company and can take many forms. Key to the success of an organization is communication from within.
External communication covers how a provider interacts with those outside their own organization. This may be with the public, employers, community organizations, other training providers.

13. Communication Networks
A communication network is a series of
interconnected linkages. Together, these linkages connect individuals or groups in the communication process

14. Types Of Communication Networks
Chain Network
Wheel Network
All-channel Network

15. One Way Vs Two Way Communication
Sender
1. Intended meaning
2. Encoding
Person A
Receiver
4. Decoding
5. Perceived meaning
Person B 3.
Communication
channel
One-way
communication
10. Intended meaning
9. Decoding
(receiver)
Sender
6. Intended meaning
7. Encoding
Two-way
communication
if B sends
feedback to A
8. Communication
channel

16. Transactional analysis
Transactional analysis is a method that helps two persons communicate and behave on the job in a mature manner by understanding each other’s motives
It can help the leader answer questions such as “why am I saying and what am I saying to this subordinate?” and “Why is he saying and what is he saying to me?”

17. Ego States 1.Parent: 2.child:
The Ego state model say that we can understand our inside world as consisting of three different areas which are
Parent, adult, child.
1.Parent:
We all have parental models in our heads that cause us to act ,speak , think and gesture as the parental figures in our childhood did.
2.child:
We all have had unique experiences of different events which are the results of our reaction from the basis for our child ego states.

18. 3.Adult:
The adult ego state help us deal objectively with reality , minimize regrettable actions and increase a persons potential for success .

19. Barriers to Organizational Communication
Communication is not always flawless and sometimes tends to become ineffective because of some human and technical barriers. These barriers may be classified into four categories.
Intrapersonal factors.
Interpersonal factors.
Organizational factors.
Technological factors.

20. Intrapersonal Factors
Intrapersonal factors refer to elements within the individual's personality.
Selective perception
Emotions
Preconceived ideas

21. Interpersonal Factors
Interpersonal factors play an important role when two individuals communicate with each other in the organizational setting.
Trust
Sender-receiver similarity
Selective listening

22. Organizational Factors
Organizational factors are the elements within the organizational setting that either facilitate or act as barrier.
Hierarchical transmission
Group size
Spatial constraints

23. Technological Factors
Technological factors are elements in the medium, content or the quantity of information that has to be passed on for effective communication to take place.
Language and meaning
Non verbal cues
Channel effectiveness
Information overload

24. Overcoming the Barriers to Communication
Set the goal of communication in advance
Use proper language
Encourage feedback
Develop a trusting climate
Select an appropriate channel
Avoid evaluative judgement
Listen to entire message
Provide appropriate feedback

25. Good communication is stimulating as black coffee, and just as hard to sleep after.