1. Effective communication Writing, reading, public speaking Trainer.bg | Telerik Academy

2. Communication Definition Information transfer Effectiveness framework Case study Trainer.bg | Telerik Academy

3. JOHARI WINDOW Trainer.bg | Telerik Academy

5. Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

6. PUBLIC AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

7. PUBLIC AREA PRIVATE AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

8. PUBLIC AREABLINDSPOT PRIVATE AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

9. PUBLIC AREABLINDSPOT PRIVATE AREA UNKNOWN Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

10. BLINDSPOT PRIVATE AREA UNKNOWN PUBLIC AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

11. BLINDSPOT PRIVATE AREA UNKNOWN PUBLIC AREA General course of action Trainer.bg | Telerik Academy

12. Let’s play a game! Trainer.bg | Telerik Academy

13. Sender Receiver Encoding Decoding Message Trainer.bg | Telerik Academy

14. SenderReceiver EncodingDecoding Message Trainer.bg | Telerik Academy

15. CHANNEL SenderReceiver EncodingDecoding Message FEEDBACK Trainer.bg | Telerik Academy

16. Etiquette and protocol Guidelines to flawless social conduct Trainer.bg | Telerik Academy

17. Main topics Morality? Distinction between good and evil Humanism The human is in the center of the universe Etiquette Guidelines to social conduct /norms Protocol Procedures Trainer.bg | Telerik Academy

18. Etiquette Etiquette serves to smoothen social interaction, to avoid fatal errors, to ensure safe, effective, manageable communication. Trainer.bg | Telerik Academy

19. Originates Military Aristocracy Spiritual/church communities Trainer.bg | Telerik Academy

20. Simulation : THE COMPANY Director (CEO) – has urgent business with his colleague, the PM PM – has just closed a successful business interaction with his client Client – is at the end of a major business interaction with the company. Trainer.bg | Telerik Academy

21. Main principles Effectiveness Free will Chivalry Trainer.bg | Telerik Academy

22. CONCLUSION AND SUMMARY ? Be proactive! Establish context and propper communication protocol Ask for feedback and give away feedback gently Trainer.bg | Telerik Academy

23. CONCLUSION AND SUMMARY ? Give yourselves time to think before responding Don’t overdo, don’t add, don’t take chance if you don’t know what to do Smile, be thankful in your social conduct Trainer.bg | Telerik Academy

24. USEFUL RESOURCES ? Basic business communication, Lesikar Public speaking workbook, Sam Walch Giving and Receiving Feedback : Building Constructive Communication Trainer.bg | Telerik Academy