1. 5-Steps to Welcome Students with Service Animals to Residential Communities on Campus Jacqueline Wilson University of Maryland Baltimore County 07/13/2012

2. History  Early use of service animals to treat patients at York Retreat in England in 1790s**  Early use in US in 1919 at St. Elizabeth’s hospital in Washington D.C.*  *According to “Warm and Fuzzy”, Destination Hyatt, Volume 11/2012. HCP/Aboard Publishing. Miami, FL. p 25  **James Serpell. In the Company of Animals. Basil Blackwell Ltd. New York, NY. 1986. p 76

3. Step 1 – Partnerships with Stakeholders  Finding common ground  Ways to share information  Shared customer service model  Goal to provide a unified front  Stakeholders included Orientation, Residential Life, Admissions, Student Support Services, Dining and Campus Police

4. Step 2 – Buy-in From Families  First message at Orientation  UMBC provides state-of-the-art service  Supports a diverse range of disability needs  Provides transparency of process  Provides framework for families to make an informed decision about attending UMBC  Enlisted our pilot student to help us shape a student and family-friendly process!

5. Step 3 - One-Stop-Shop  Student Support Services – primary office  Tailored and timely response to family  Residential Life provides paperwork and guidelines for living in residential community  Student only needs to make request to one office for decision

6. Step 4 – Creating Welcoming Communities  Service Animal Etiquette  Roommate screening  Roommate Agreement  Residential Community awareness  Follow-up and feedback from roommates and community

7. Step 5 – Follow-up and Continuing Conversations  Feedback solicited from students with service animals  Troubleshooting any roommate or community concerns  Student driven on campus support network for students with service animals  Students with service animals impacting experience for future students

8. Additional Resources & Questions  AHEAD – Association on Higher Education and Disability www.ahead.orgwww.ahead.org  http://ADA-One.com – Irene Bowen http://ADA-One.com  http://ada.osu.edu – L. Scott Lissner http://ada.osu.edu  http://www.iaadp.org/doj-def-comments-Title-II-III- SA.html - International Association of Assistance Dog Partners (IAADP) http://www.iaadp.org/doj-def-comments-Title-II-III- SA.html  http://www.iaadp.org/iaadp-minimum-training- standards-for-public-access.html - Minimum training standards per IAADP http://www.iaadp.org/iaadp-minimum-training- standards-for-public-access.html  www.ksds.org – Service Animal Center www.ksds.org  ACUHO-I discussions of best practices via LinkedIn  Jackie Wilson at UMBC jawilson@umbc.edu  Your legal office on campus  Your disability student support office