1. Seniors Alert Scheme Process & Supports September 2015

2. Content Key timelines SAS Process Pobal Support Arrangements

3. Key Timelines Transition of SAS from DECLG to Pobal commenced 7 th September, expected to be completed mid-October In September, DECLG dealing with o Applications under query o Emergency applications o Outstanding reporting and receipts from organisations

4. Key Timelines SAS online portal live from 7 th September https://sas.pobal.ie SAS open for organisation registrations There is no closing date for organisation registrations – the scheme is open all year round

5. SAS Process ORGANISATION REGISTRATION All existing and all new organisations to register with Pobal – Reference organisation form, terms & conditions and privacy policy in your information pack Organisations register only once with Pobal All registrations reviewed by Pobal

6. SAS Process PARTICIPANT APPLICATIONS Registered organisation undertakes home visit as normal with potential participant Sample participant application form and privacy policy in your information pack Participant applications to be submitted to Pobal

7. SAS Process PARTICIPANT APPLICATIONS All participant applications reviewed by Pobal Approved participant applications communicated to organisation Communication includes equipment approved and details of supplier to be contacted to arrange installation

8. SAS Process SUPPLIER DETAILS Supplier details notified by Pobal will include supplier name and telephone number This supplier to be contacted to arrange installation of equipment for participant Installation arrangements to be agreed between organisation, participant and supplier

9. SAS Process PAYMENTS Suppliers will invoice Pobal directly re SAS equipment installed (online process) Pobal will automatically generate payments towards administration to organisations All payments (suppliers & organisations) issued on a monthly basis

10. Pobal Support Arrangements Regional Information Events x 6 Dublin - 14 th Sept Kilkenny - 16 th Sept Cork - 17 th Sept Cavan - 21 st Sept Galway - 22 nd Sept Dublin - 24 th Sept

11. Pobal Support Arrangements SAS online portal - General information SAS Brochure Terms & Conditions - Organisation Privacy Policy - Organisation Organisation Registration FAQ’s User Guide: Register & Sign In

12. Pobal Support Arrangements SAS online portal - Support material Participant Application Form Participant Application FAQ’s Privacy Policy - Participant User Guide: Organisation Registration Completion User Guide: Support Documents SAS Procedures & Reporting Manual

13. Pobal Support Arrangements Pobal Client Services team – Helpdesk facility open 8am to 6pm – Contact online at onlinesupport@pobal.ieonlinesupport@pobal.ie – Contact by phone on 01 5117222 Provide basic information & technical support. Voicemail facility operating at peak call times.

14. Pobal Support Arrangements Regional events are first support events held by Pobal under the SAS Ongoing support is and will continue to be available

15. Seniors Alert Scheme Thank you