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Rev Jul-o6 UPK at Silicon Image Kenny Gilbert Director Technology Services Joe Kuntner Solbourne, Director of Consulting 1-17-07
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2Dec-15 © Silicon Image, Inc. CONFIDENTIAL Agenda About Silicon Image Business Challenge Why Silicon Image Purchased UPK The User Experience Next Steps
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3Dec-15 © Silicon Image, Inc. CONFIDENTIAL About Silicon Image Fabless Semiconductor based in Sunnyvale, CA 400+ employees + contingents Analyst estimate of $285 million revenue for 2006 Oracle Applications Live May 2003 Current release 11.5.10 modules include: –Finance, Manufacturing, Distribution, HR, iStore*, iSupport*, Service Contracts*, Quality* –Self-service (iProcurement, iExpense and HR Manager) –Tools (Alerts, Workflow, OAM, Discoverer, SOA/BEPL*, Portal, ADI, UPK and IDM*) * Modules or tools implemented in last 6 months
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4Dec-15 © Silicon Image, Inc. CONFIDENTIAL Business Challenge Pre-UPK: 1.Analyst created a basic training document in MS Word with lots pictures and arrows 2.Analyst created PowerPoint to go with training if needed (optional) 3.Analyst created test document 4.Corporate Trainer created a Breeze session to record the training (optional) 5.Business owners took the training document and from that created process documents 6.Training content was hard to maintain and not always 100% complete To meet project schedules we needed to do more work in less time with no duplication of effort
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5Dec-15 © Silicon Image, Inc. CONFIDENTIAL Why Silicon Image Purchased UPK Post-UPK Phase 1: 1.Analyst created an advanced training lesson using UPK Developer 2.Analyst published the lesson in player mode or HTML and could also publish a training guide, test document, job aid and business process document all from one single UPK lesson 3.Analyst could have multiple training paths all in one UPK topic 4.Different content could be included or excluded in different types of training Results: –50% at a minimum reduction in time to create training documents that are know stored in one place –Test document more accurate and complete –UPK Developer takes very little time to teach to a developer
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6Dec-15 © Silicon Image, Inc. CONFIDENTIAL Why Silicon Image Purchased UPK Post-UPK Phase 2: We partnered with Solbourne for additional training content development services Results: –90% reduction in time to create training documents –Training content is professional, complete and more detailed –Large library of baseline materials to choose from
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7Dec-15 © Silicon Image, Inc. CONFIDENTIAL Solbourne’s UPK Accelerator Program UPK Accelerator Program BASELINE Library of 1,400+ Oracle EBS topics Can be tailored Organized by processes and applications Topics are kept current with new releases SERVICES UPK installation UPK Jumpstart developer training Tailoring of Baseline Testing and deployment Quality assurance UPK DEVELOPMENT PLATFORM Single source content development and maintenance platform DELIVERY PLATFORM Options include: -Learning Management System (LMS) -Corporate Intranet/LAN -CD-ROM
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8Dec-15 © Silicon Image, Inc. CONFIDENTIAL Solbourne UPK Accelerator Value Reduced Time –Building from scratch will take several months; with Solbourne’s UPK Accelerator Program, an organization can start to utilize and gain benefits in days Reduced Cost –Building from scratch takes many hours to storyboard, add narrative, standardize processes, etc. –With Solbourne’s UPK Accelerator Program, it can save up to 94% effort from your resources and up to 75% labor cost Better Results –Building from scratch only documents current processes –Solbourne’s UPK Accelerator Baseline has been built based on leading practices from numerous organizations –By evaluating these practices, your results will be higher quality and more valuable
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9Dec-15 © Silicon Image, Inc. CONFIDENTIAL UPK Accelerator Advantage (Example) Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics) Task Define (storyboard) processes Record/tailor content Add procedure narrative and policy language Test new content Review results with various stakeholders Total internal time/effort
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10Dec-15 © Silicon Image, Inc. CONFIDENTIAL UPK Accelerator Advantage (Example) Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics) TaskDevelopment from Scratch without UPK Define (storyboard) processes 1,080 hours Record/tailor content600 Add procedure narrative and policy language 1,000 Test new content440 Review results with various stakeholders 360 Total internal time/effort 3,480 hours
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11Dec-15 © Silicon Image, Inc. CONFIDENTIAL UPK Accelerator Advantage (Example) Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics) TaskDevelopment from Scratch without UPK Development from Scratch with UPK Define (storyboard) processes 1,080 hours Record/tailor content600180 Add procedure narrative and policy language 1,000360 Test new content440220 Review results with various stakeholders 360180 Total internal time/effort 3,480 hours2,020 hours
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12Dec-15 © Silicon Image, Inc. CONFIDENTIAL UPK Accelerator Advantage (Example) TaskDevelopment from Scratch without UPK Development from Scratch with UPK Solbourne UPK Accelerator Define (storyboard) processes 1,080 hours 36 hours Record/tailor content60018018 Add procedure narrative and policy language 1,00036018 Test new content44022040 Review results with various stakeholders 36018018 Total internal time/effort 3,480 hours2,020 hours130 hours… 3 WEEKS!!!!
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13Dec-15 © Silicon Image, Inc. CONFIDENTIAL The User Experience User Training Options with UPK: 1.“See It” This allows users to simply watch the training and learn 2.“Try It” Lets users simulate actual transactions during the training session 3.“Know It” Tests the user on how well they know the process and scores are generated 4.“Do It” Lets users do the actual transaction in an Oracle screen and still have training running to help if they need it or get stuck Sample of UPK
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14Dec-15 © Silicon Image, Inc. CONFIDENTIAL The User Experience (cont.) Results: –Training is now on demand anytime and anywhere –Users are actually excited about UPK training –Excellent for on-boarding new hires or refreshing knowledge on topics –Great for cross training and PTO coverage –Also used within IT for setup training and documentation of setups
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15Dec-15 © Silicon Image, Inc. CONFIDENTIAL The User Experience Quotes “How soon can we start using UPK for all of our Corporate software? Can we start tomorrow?” Source: Silicon Image Corporate trainer “WOW!!! This is the best training ever. When can we get all of our Oracle training this way?” Source: Silicon Image Director Customer service and business planning “That’s it? I’m done? Well that was easy… It’s like having an assistant working for me.” Source: Silicon Image DBA
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16Dec-15 © Silicon Image, Inc. CONFIDENTIAL Next Steps All new modules being implemented get released with UPK content Continue to work with Solbourne for additional module content Establish this tool as a corporate standard for ALL software training going forward Setup usage tracking capabilities for test results
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Rev Jul-o6 Thank You! Kenny Gilbert kenny.gilbert@siliconimage.com Joe Kuntner jkuntner@solbourne.com
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