1. How to “Ace” Deployment Jeff Larkin Vice President-Marketing

2. What is Deployment? What? Who? Where? When? Why? How?

3. What is Deployment? According to Baldrige – “Deployment” refers to the extent to which an approach is applied in addressing the requirements of a Baldrige Criteria item and is evaluated by the breadth and depth of the application of the approach to relevant work units.

4. What is Deployment? Communication Understanding

5. What Gets Deployed? All organization-wide information –Company Vision –Mission Statement –Company Values –Code of Conduct –Company Goals –Strategic Plans

6. What Gets Deployed? All approach related information –Process Maps –Process Summaries –Work Instructions –Process Results

7. Whose Job is Deployment? Senior Leaders Must Lead Deployment

8. Who gets the Message? Important Organizational Information –Company Stakeholders Employees Partners Vendors Important Process Information –All process stakeholders Upstream Processes Downstream Processes

9. Where to Deploy? Key Communication Points - High traffic, high visibility areas.

10. When to Deploy? Early Often Systematically

11. Why Deploy? Sustainability

12. How to Deploy? A few strategies MidwayUSA found effective Create a Deployment Communication Plan Senior Leader Participation Create A Common Language – Company Glossary Train Your Senior Leaders on Baldrige Create Key Communication Points Posting Mission, Vision, Values Align Meetings

13. How to Deploy? State of the Business Department Knowledge Sharing Rewards and Recognition Program Key Measure Postings Process Summaries and Work Instructions Vendor Resource Center Vendor Partnership Agreement Measurement of Deployment

14. Measure Communication Plan Deployment

15. Summary What – Key Concepts and Approaches Who – Senior Leaders to Everyone Where – Key Communication Points When – Early, Often and Systematically Why - Sustainability How – Develop a tool box that works for you Measure – Make sure you are achieving deployment!

16. Questions? Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com