1. Welcome to SkillSoft Learner Orientation This project made possible with funding by the Institute of Museum and Library Services through the Maryland State Department of Education, Division of Library and Development Services (DLDS).

2. Agenda Welcome & Introductions Project Overview & Expectations Getting Started with SkillSoft Registration, Course Catalog Plan Setup Reports and Certificates Navigation Online Learner Success Tips Lab Time!

3. Introductions Name & Library Previous SkillSoft Participant? Favorite online learning experience

4. Our Objectives Today You’ll be able to: State DLDS/library system expectations Log on to SkillSoft Navigate and select your courses Demonstrate working on a lesson Discuss success tips Earn 2 CE Credit Hours

5. Project Overview History FY2006 – NETg – desktop only FY2007 – Thompson – added high tech FY2008 – SkillSoft – new vendor FY2009 – SkillSoft – added business seats Present September 8, 2009 - August 31, 2010 Vendor product is SkillSoft Open to all library staff – full-time & part-time

6. Expectations for Participants DLDS requirements: Successfully complete at least one course Complete online assessments at 80% or higher Participate in blended learning activities (ie discussion groups) Evaluate your experiences: Complete SkillSoft online evaluation form Complete a final project evaluation

7. Expectations for Participants Library system requirements: Select courses to complete Print your certificate from SkillSoft Apply learning to a work project or communication Keep your supervisor informed Take as many courses as possible during subscription time frame

8. CE Credit Hours CE Credit Hours = Course duration Best Practice-Print your report as soon as you complete a course Print a certificate when you finish the course and complete assessment with 80%

9. SkillSoft Technical Requirements Basically need most current version of JAVA and Adobe Flash Select Technical Support from left menu on your SkillSoft home page Select Browser Capabilities Check from Technical Support page

10. SkillSoft Technical Support SkillSoft Customer Support available 24/7 Select Technical Support from left menu on your SkillSoft home page Technical Support includes Search Solutions FAQ Create a Case Live Help Email: support@skillsoft.comsupport@skillsoft.com Phone: 1-866-SKIL-HELP ( 1-866-754-5435 )

11. SkillSoft Registration If you do not already have a SkillSoft login, you must first register. The registration link is located on the SkillSoft login page. Use your email address as your user id

12. Getting Started with SkillSoft Go to MERLIN- www.merlincommunity.org Select SkillSoft Login Link Login screen appears Username = work email address (example nbeegan@carr.org for Nini Beegan) Password = whatever you set

13. MERLIN

14. Alternate Link http://marylandlibraries.skillport.com

15. Logging In

16. SkillSoft Home Page

17. SkillSoft Catalog

18. Curricula Listings

19. Curriculum Listings for Desktop

20. Learning Tracks

21. Courses Learning Track

22. Opening Page of Course

23. Lesson Objectives

24. Adding to Your Plan

25. Complete Goal, Due Date & Reminder fields

26. Go To My Plan

27. My Plan View

28. Search

29. Running Your Reports

31. Print This Page After Each Completion

32. Printing Certificates Access the My Report page Select the View Certificate control button next to the name of the completed learning event. The Certificate will open in a new window. Select File/Print

33. Navigation within SkillSoft

34. Lab Time Take some time now to work on your first course! We’ll regroup in ___ minutes

35. Tips for Success Meet with you supervisor to establish: Scheduling Chunk learning into at least one hour at a time Formalize it – Add to your calendar and library schedules Equipment needs PC needs to meet technical requirements Headset is recommended

36. Suggestions for Supervisor Support Provide a quiet workspace Schedule uninterrupted time in blocks of at least 1 hour Alternately, offer time during a work week for participant to work offsite Inform branch/location colleagues that staff member will be taking part in online learning and earning CE credit hours

37. Tips for Success (2) Let co-workers know when you are learning online Post signage stating that you are engaged in Online Training and when you will be available again AND/OR … Use a headset Prepare your workspace Turn off telephone ringer/pagers/cell phones Turn off email and instant message alerts

38. Questions? Thank you!