1. Welcome to SkillSoft Online Supervisor Orientation This project made possible with funding by the Institute of Museum and Library Services through the Maryland State Department of Education, Division of Library and Development Services (DLDS).

2. Agenda Welcome & Introductions Project Overview & Expectations Getting Started with SkillSoft Registration, Course Catalog Plan Setup Reports and Certificates Navigation Online Learner Success Tips Lab Time!

3. Introductions Name & Library Previous SkillSoft Participant? Favorite online learning experience

4. Our Objectives Today You’ll be able to: State DLDS/library system expectations Log on to SkillSoft Navigate and select your courses Demonstrate working on a lesson Discuss success tips Earn.2 CEU’s!

5. Project Overview History Statewide HR Group initiated DLDS Supported/IMLS Grant funded 54 participants developed it last year Present September 2008 - August 2009 Vendor product is SkillSoft Xx participants statewide

6. Expectations for Participants DLDS requirements: Successfully complete at least 2 courses Complete online assessments at 75% or higher Participate in blended learning activities (ie discussion groups) Evaluate your experiences: Complete SkillSoft online evaluation form Complete a final project evaluation

7. Expectations for Participants Library system requirements: Select courses to complete Print your certificate from SkillSoft Ground Rules for discussion meetings will be discussed later today Apply learning to a work project or communication Take as many courses as possible during subscription time frame

8. CEU’s CEU’s = Course duration x.10 (then round down) Best Practice-Print your report as soon as you complete a course Print a certificate when you finish the course and complete assessment with 75%

9. SkillSoft Technical Requirements Basically need most current version of JAVA and Adobe Flash Select Technical Support from left menu on your SkillSoft home page Select Browser Capabilities Check from Technical Support page

10. SkillSoft Technical Support SkillSoft Customer Support available 24/7 Select Technical Support from left menu on your SkillSoft home page Technical Support includes Search Solutions FAQ Create a Case Live Help Email: support@skillsoft.comsupport@skillsoft.com Phone: 1-866-SKIL-HELP ( 1-866-754-5435 )

11. Getting Started with SkillSoft Go to MERLIN- www.merlin.lib.md.us Select SkillSoft Login Link Login screen appears Username = first initial and last name (example nbeegan for Nini Beegan) Password = welcome

12. MERLIN

13. Alternate Link http://marylandlibraries.skillport.com

14. Logging In

15. SkillSoft Home Page

16. SkillSoft Catalog

17. Curricula Listings

18. Curriculum Listings for Business Skills

19. Learning Tracks

20. Courses Learning Track

21. Opening Page of Course

22. Lesson Objectives

23. Adding to Your Plan

24. Complete Goal, Due Date & Reminder fields

25. Go To My Plan

26. My Plan View

27. Running Your Reports

29. Print This Page After Each Completion

30. Printing Certificates Access the My Report page Select the View Certificate control button next to the name of the completed learning event. The Certificate will open in a new window. Select File/Print

31. Navigation within SkillSoft

32. Tips for Success Meet with you supervisor to establish: Scheduling Chunk learning into at least one hour at a time Formalize it – Add to your calendar and library schedules Equipment needs PC needs to meet technical requirements Headset is recommended Let co-workers know when you are learning online Post signage stating that you are engaged in Online Training and when you will be available again AND/OR … Use a headset Prepare your workspace Turn off telephone ringer/pagers/cell phones Turn off email and instant message alerts

33. Suggestions for Supervisors’ Support Provide a quiet workspace Schedule uninterrupted time in blocks of at least 1 hour Alternately, offer time during a work week for participant to work offsite Inform branch/location colleagues that staff member will be taking part in online learning and earning CEU’s

34. Questions?