2. Figure out where your passion is. -Why are we here? What is it that makes us love this industry? -Use your passion to drive those around you. Story of “Johnny the Bagger” -http://www.youtube.com/watch?v=S_6y1CieJHohttp://www.youtube.com/watch?v=S_6y1CieJHo Look for the right people. -Conduct a job fair to generate more applicants. -Refine your interview skills to find the best candidates: - Set expectations - Create a calm interview atmosphere. - Ask questions with purpose. “Tell me about”… Plan B “Choice Theory” -Dr. Glasser study on what drives people. -4 basic needs: Love, Power, Freedom, and Joy. BYUI Training Video: -http://www.youtube.com/watch?v=kuEpGBDb_FEhttp://www.youtube.com/watch?v=kuEpGBDb_FE Tools for creating fun events. -Game Time Connections and Textwire: http://www.gametimeconnections.com/ Zack Hillman zkhillman@gmail.com (208) 313-5023 http://www.txtwire.com/ Dan Beck Sales@txtwire.com (877) 652-0030

3. Thank you for your time. If you have any questions or would like to share any of your success on creating your superb team, feel free to contact me. Ryan Buttars BYU-Idaho University Store Merchandise Manager (208) 496-3407 buttarsr@byui.edu www.byuistore.com