1. Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Mercer University

2. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 2 Quality Time Line 1875 – –Taylorism – –(Scientific Management) 1925 – –Shewhart – –Statistical approach – –Process variation 1930 – –Dodge and Romig – –Acceptance Sampling 1950 – –Deming – –Top Management Responsibility – –Statistically-based approach to quality 1980 – –US industrial leaders begin to embrace quality – –Deming and Taguchi – –Push quality upstream into engineering design 2000 – –Institutionalizing Quality – –Global marketplace

3. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 3 W. Edwards Deming 1950’s - 1990’s MIT Deming’s Fourteen Points for Transformation of Western Management Deming Cycle Seven Deadly Diseases

4. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 4 Joseph Juran 1950’s - 1990’s Engineer, University Professor, Consultant Juran’s Quality Handbook Managerial Breakthrough Juran Trilogy

5. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 5 Walter Shewhart 1930’s “Father of Statistical Quality Control” Economic Control of Quality of Manufactured Product Control Charts Plan – Do – Check – Act (PDCA)

6. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 6 Philip Crosby 1970’s - 1980’s Quality is Conformance to Requirements Zero Defects Quality is Free (1979) 14 Steps for Improvement

7. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 7 Genichi Taguchi 1960’s - 1990’s Taguchi Loss Function Design of Experiments Robust Design Quality as Loss to Society Deming Prize

8. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 8 Armand Feigenbaum 1950’s - 1980’s (1961) Quality Control: Principles, Practice, and Administration (1961) Reissued as Total Quality Control (1991) Quality is a Way of Managing Organizational Impact of Quality

9. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 9 Kaoru Ishikawa 1950’s – 1980’s Guide to Quality Control (1982) What is Total Quality Control? The Japanese Way Quality Circles Cause-and-Effect Diagram

10. IDM 355 Fall 2010Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 10 Contact Information Email: Burtner_J@Mercer.edu Email: Burtner_J@Mercer.edu US Mail: US Mail: Mercer University School of Engineering 1400 Coleman Avenue Macon, GA Phone: (478) 301- 4127 Phone: (478) 301- 4127