1. Human Relations inBusiness

2. What is Human Relations?  The social and interpersonal relations between human beings  A course, study, or program designed to develop better interpersonal and intergroup adjustments

3. RELATIONSHIP MANAGEMENT  ARE YOU A RELATIONSHIP MANAGER?  ARE YOU MANAGED BY RELATIONSHIPS?  IN ANY HUMAN RELATIONSHIP, DO YOU DETERMINE IF YOU ARE GOING TO BE THE MANAGER OR THE MANAGEE?

4. Human Relations in business is another aspect of relationship management!!

5. What are the key aspects of Positive Human Relations/Relationship Management?  TRUST  RESPECT  FAITH

6. What impacts the development of TRUST?  First impressions (Perceptions/Attitudes)  Communications  Personal Interest  Sincerity  Competence  Common Vision – Similar Goals  Opportunity

7. What impacts the development of RESPECT?  Behavior  Organizational Performance  Assertiveness  Conflict Resolution  Dependability

8. What impacts FAITH?  ALL OF THE ABOVE!!!

9. WHAT IS THE TEST OF THE QUALITY OF A BUSINESS RELATIONSHIP?

10. When the Team or Individual performs to meet your expectations and goals rather than the organizations!!!